Retail Supervisor-KING OF PRUSSIA PLAZA

About the role

As a Supervisor, you will have the opportunity to work in partnership with the Store Manager to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth across Bath & Body Works. Our store leaders are the front line of our field leadership team: they’re retail and customer‑savvy, dedicated brand ambassadors, and thrive on the connections we make with our customers.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Act as Manager on Duty when scheduled to address customer experience, vendor relationship, or maintenance issues.
• Partner with the Sales Leadership Team to support action plans that improve results and ensure effective execution of operational activities.
• Perform opening and closing routines including bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in‑store customer experiences by demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• Perform constant physical activity—including standing, walking, reaching, climbing ladders, lifting (10 lb consistently, up to 50 lb), bending, and kneeling—to obtain products and maintain visual appearance.
• Consistently provide the safest, cleanest, and most engaging experience by adhering to all safety standards and expectations.
• Maintain company values, policies, and procedures.

Qualifications

• Proven experience delivering sales, customer experience, and operational results in a fast‑paced environment.
• Prior supervisory experience, preferably in a retail setting.
• Ability to foster a customer‑focused selling culture.
• Effective communication skills, openness to feedback, and ability to adapt quickly.
• Ability to provide in‑the‑moment coaching to associates.
• Ability to de‑escalate store and customer situations effectively.
• Availability to work peak days and times, including varied shifts of evenings, weekends, and holidays.
• Education: High school diploma, GED, or relevant work experience.

Core Competencies

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Benefits

• Robust medical, dental, vision, and pharmacy coverage.
• 40% merchandise discount and eligibility for free products.
• On‑demand access to earned wages through DailyPay (daily or weekly pay).
• 401(k) with company match and Associate Stock Purchase program with discount.
• No‑cost mental health and well‑being support via Employee Assistance Program (EAP).
• Paid time off, paid parental leave, and family‑building benefits.
• Home, auto, and pet insurance plus complimentary Care.com subscription.
• Tuition reimbursement or tuition‑free courses through Guild, plus scholarship opportunities for you and dependents.
• Performance‑based sales bonus program for store leadership positions.