Retail Supervisor Full Time

About the role

The Retail Supervisor-Events is responsible for the management of effective, efficient and quality event execution in a designated location. They are to audit, train and coach Event Specialists on proper team compliance measurements to effectively represent the CROSSMARK Events team.

Responsibilities

• Recruit, supervise and motivate employees, developing them to deliver on client expectations.
• Train Event Specialists on company processes, policies, procedures and position responsibilities.
• Ensure quality execution by conducting audits and work-withs of Event Specialists and develop event execution skills and knowledge while ensuring Food Safety practices are maintained.
• Communicate with store management about upcoming events and the execution of past events in their store.
• Act as the point of contact for all events being conducted in the store.
• Assist Event Specialists with event kits, materials and tools as needed.
• Monitor and manage expense metrics such as payroll time entries and additional expenses.
• Manage execution and overall performance of scheduled events by monitoring daily and weekly provided scorecards to ensure the highest level of on-date execution is met.
• Reschedule events as needed in a timely manner to maximize on-date, on-weekend and total execution results.
• Share competitive knowledge and best practices with the team.
• Communicate effectively and develop and maintain a strong working relationship with field support, recruiting and client services.
• Maintain a clean, neat and orderly demo kitchen to ensure appliances are in working order and in good repair.
• Inspect company equipment on a regular basis to ensure proper maintenance.
• Follow any other job-related instructions and perform any other job-related tasks as directed by management.

Qualifications

• Education/Experience: Associate Degree and/or Technical Diploma or one to two years’ related experience and/or training; or equivalent combination of education and experience.
• Computer Skills: Ability to use and navigate company-provided computer and mobile device applications and internal systems; proficient skills with MS Office Suite programs.
• Certificates, Licenses, Registrations: Valid driver’s license required; National Registry of Food and Safety certification required within 30 days of employment if not already certified; local Food Handlers permit if required.

Supervisory Responsibilities

This position has direct supervisory responsibilities with approximately 10 – 50 employees.

Work Environment

Retail store environment. Local travel may be required.

Physical Demands

The associate will be regularly required to stand; walk; use hands and fingers to handle or feel; reach with hands and arms (including reaching overhead); talk and hear; visually read instructions and perform events; stoop; kneel; crouch; climb (including use of a 6’ ladder); balance; lift and carry up to 25 pounds (including occasional lifting of up to 50 pounds) and frequent lifting of 50 pounds; push and pull a wheeled demonstration cart fully laden with appliances, supplies and product; prepare foods and beverages using required appliances such as cooking utensils, knives, convection oven, coffee maker, electric fryer, microwaves; be in contact with cleaning supplies.

Language Skills

English is the primary language skill; however, bilingual skills may be required based on business necessity.

Pay

$50,000.00 per year