Retail Supervisor Full Time

Product Connections is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. We specialize in digital and traditional retail events and demos, experiential marketing, sponsorship activation, and omnichannel shopper marketing.

About the role

The Retail Supervisor-Events is responsible for the management of effective, efficient and quality event execution in a designated location. They audit, train and coach Event Specialists on proper team compliance measurements to effectively represent the CROSSMARK Events team.

Responsibilities

• Recruit, supervise and motivate employees, developing them to deliver on client expectations.
• Train Events Specialists on company processes, policies, procedures, and position responsibilities.
• Ensure quality execution by conducting audits and work-withs of Event Specialists; develop event execution skills and knowledge while ensuring Food Safety practices are maintained.
• Communicate with store management about upcoming events and execution of past events in their store.
• Serve as the point of contact for all events being conducted in the store.
• Assist Event Specialists with event kits, materials, and tools as needed.
• Monitor and manage expense metrics such as payroll time entries and additional expenses.
• Manage execution and overall performance of scheduled events by monitoring daily and weekly scorecards to ensure the highest level of on-date execution is met.
• Reschedule events as needed in a timely manner to maximize on-date, on-weekend, and total execution results.
• Share competitive knowledge and best practices with the team.
• Communicate effectively and maintain a strong working relationship with field support, recruiting, and client services.
• Maintain a clean, neat, and orderly demo kitchen to ensure appliances are in working order and in good repair.
• Inspect company equipment regularly to ensure proper maintenance.
• Report any employment-related injury to you or your team as soon as possible following an incident.

Requirements

• Associate Degree and/or Technical Diploma or one to two years of related experience and/or training; or equivalent combination of education and experience.
• Ability to use and navigate company-provided computer and mobile device applications and internal systems.
• Proficient skills with MS Office Suite programs.
• Valid driver’s license.
• National Registry of Food and Safety certification required within 30 days of employment if not already certified.
• Local Food Handlers permit if required.

Skills

• English is the primary language skill; bilingual skills may be required based on business necessity.
• Direct supervisory responsibilities for approximately 10–50 employees.

Work Environment

• Retail store environment.
• Local travel may be required.

Physical Demands

• Regularly required to stand, walk, use hands and fingers to handle or feel, reach with hands and arms (including overhead), talk, and hear.
• Visual ability to read instructions and perform events.
• Stoop, kneel, crouch, climb (including use of a 6’ ladder), and balance.
• Lift and carry up to 25 pounds (including occasional lifting of up to 50 pounds).
• Push and pull a wheeled demonstration cart fully laden with appliances, supplies, and product.
• Prepare foods and beverages using required appliances (e.g., cooking utensils, knives, convection oven, coffee maker, electric fryer, microwaves).
• Be in contact with cleaning supplies.

Pay

$43,888.00/yearly

Schedule

Full time