Retail Supervisor-Carrollwood Commons

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand—you become part of Gingham Nation, where people are at the center of everything we do. We invest in your growth so you can learn, lead, and help create feel-good moments every day.

About the role

As a Supervisor, you will partner with the Store Manager to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth across Bath & Body Works. Our store leaders are retail and customer-savvy, dedicated brand ambassadors who thrive on connections with customers.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Handle leadership tasks as delegated by the store manager, including acting as manager on duty to address customer experience, vendor relationships, or maintenance issues.
• Partner with the sales leadership team to support action plans that improve results and ensure effective execution of operational activities.
• Perform opening and closing routines, including bank deposits, receipt of shipments, and dissemination of company directives.
• Set daily/shift direction and goals for associates.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences by demonstrating selling behaviors rooted in company values and product knowledge.
• Create genuine connections with customers by uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• Maintain physical activity, including standing, walking, reaching, and lifting (consistently lifting 10 pounds and up to 50 pounds).
• Climb ladders, lift, reach, bend, and kneel to obtain products and maintain store visual appearance.
• Consistently provide a safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain company values, policies, and procedures.

Requirements

• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior experience in a supervisory role, preferably in retail.
• Ability to thrive in a customer-first retail environment.
• Effective communication skills, openness to feedback, and adaptability.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Availability to work peak days and times, including evenings, weekends, and holidays.
• High school diploma, GED, or relevant work experience.

Core Competencies

• Lead with Curiosity & Humility
• Build High-Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Benefits

• On-demand access to earned wages through DailyPay.
• Tuition-free education through Guild, with over 140 programs across 30+ colleges and universities.
• Scholarship opportunities via the BBW Scholarship Fund.
• 40% merchandise discount and free product.
• Competitive, performance-based compensation and bonus incentive programs for sales leadership positions.
• No-cost mental health and wellbeing support for all associates.
• Robust health, dental, vision, and life insurance options for full-time associates.
• Paid time off and additional family benefits, including paid maternity and parental leave.