Retail Supervisor

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

About the role

Sonesta Resort Hilton Head Island, SC is seeking a Retail Supervisor. This role assists the Resort Shop Manager in the operations of the Resort Shop and oversees the shop during shifts, ensuring all guests are taken care of in a timely manner. Assumes full responsibility for managing the shop in the Resort Shop Manager’s absence.

Responsibilities

• Perform a variety of duties personally or supervise employees performing duties.
• Plan and prepare work schedules and assign employees to specific duties.
• Provide prompt and professional service to guests with a friendly and warm greeting upon their arrival.
• Assist guests with purchases by locating, answering questions, and showing merchandise.
• Conduct point-of-sale transactions accurately and efficiently, including accepting cash and credit card payments, making change, and posting room charges.
• Remove and record the amount of cash in the register at the end of the shift, reconciling cash with all sales receipts.
• Follow and enforce all cash handling policies and procedures.
• Assist in the training of new associates.
• Stock shelves, counters, tables, and racks with merchandise and ensure cleanliness and neatness standards are maintained.
• Assist with coordinating sales promotion activities and prepare or supervise the preparation of merchandise displays.
• Set up advertising displays and merchandise counters, tables, and racks to promote sales.
• Assist with receiving procedures, including counting and tagging incoming shipments accurately and efficiently.
• Restock and display products and maintain a neat and orderly stockroom.
• Assist in formulating pricing policies to ensure the profitability of the store.
• Perform audits and/or physical inventories on an ongoing basis and assist with reconciling inventories.
• Assist in ordering merchandise or prepare requisitions to replenish inventory on hand; contact vendors as needed.
• Assist with back-office paperwork and inventory software applications.
• Ensure compliance of employees with established security, sales, and record-keeping procedures and practices.
• Assist with daily, monthly, and annual sales and cost analysis.
• Handle buying responsibilities, including attending retail-buying markets, pricing strategies, and making buying decisions to maintain the shop’s image and quality standards.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent required; college degree preferred.
• Minimum one-year experience in a retail or customer service environment.
• Prior cash handling experience required.
• Must speak fluent English; other languages preferred.
• Must be proficient in Excel, Word, and other retail software applications.
• Ability to perform the following physical tasks:
  • Continuous standing and moving about the store.
  • Carrying or lifting items weighing up to 30 pounds.
  • Handling cash, objects, and products.
  • Point-of-Sale cash register operation.
• Communication skills are utilized frequently when interacting with guests, employees, and third parties.
• Reading and writing abilities are required for completing paperwork, management reports, and training.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances, are utilized frequently.
• Problem-solving, reasoning, motivating, organizational, multitasking, and training abilities are used often.
• Ability to travel to attend retail buying markets.
• Must be flexible with work schedule to include nights, weekends, and/or holidays.

Pay

Base pay rate offered may vary depending on job-related knowledge, skills, and experience. Pay Range: $20 - $22/hour.

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short-Term and Long-Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity Insurance
• Critical Illness Insurance
• Accident Insurance