Retail Supervisor

About the Role

Join Goodwill Retail Services, one of the fastest growing retailers in the area, as a Retail Supervisor and contribute to our mission by leading retail stores and donation sites to achieve their overall goals. This role involves opening/closing the store, managing register efficiency, achieving daily production goals, providing excellent customer service, and developing associates. You will train, motivate, and lead your team to create a customer-centric store and donation environment while working together to achieve sales and production goals.

Working at Goodwill is more than a job. You will support our mission to provide training, employment, and supportive services for people with disabilities or disadvantages who seek greater independence.

Responsibilities

• Project and change management: Plan and manage work to reliably complete routine job responsibilities and special assignments. Serve as a team member or subject matter expert on formal projects or within the department. Engage in change and adapt through learning and skill-building.
• Problem-solving: Work independently with periodic review by a manager or senior coworker. Solve problems of moderate to advanced complexity, identify root causes, interpret data, and resolve issues.
• Maximize the value of all donated goods and maintain production and store environment standards.
• Coordinate the proper rotation of goods in the store to ensure a continuous flow of new merchandise.
• Support the training and coaching of all employees to reach their potential as highly productive and collaborative team members.
• Oversee adequate coverage at POS and in donations.
• Assist with the hiring process of associates, including phone screens, interviews, new hire orientations, and training.
• Function as a service experience leader (SEL): operate the register, assign tills, maintain efficient customer flow, ensure sales staff productivity, and uphold proper cash controls.
• Maintain a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices.
• Work with Store Management to conduct apprehensions following established loss prevention policies and procedures.
• Accurately complete data entry of required reports on time and share insights or concerns with leadership.
• Consistently communicate and implement policies and procedures, reporting concerns to leadership.
• Plan and organize work assignments to increase customer service and protect assets.
• Complete other duties/responsibilities as assigned.
• Champion Goodwill's community engagement initiatives and serve as an ambassador in the wider community.

Requirements

• Two years of supervisory experience preferred.
• Able to complete and retain forklift certification, if required at the site.
• Work a varied schedule with flexible hours, including a minimum of two closing shifts per week and every other weekend as scheduled. Additional nights and weekend shifts may be required to meet business needs.
• Must have a working phone that allows for communication accessibility.

Core Competencies

• Customer Focus: Independently anticipate and meet customer needs, internalize feedback, and follow up to ensure problems are solved with innovative ideas.
• Values Differences: Seek diverse perspectives and talents, work effectively with others who have different backgrounds or styles, and challenge stereotyping or offensive comments.
• Communicates Effectively: Share clear, concise, and professional information through reports, documentation, and other communications. Listen actively to others.
• Situational Adaptability: Demonstrate flexibility in responses to different situations, adapting to changing needs, conditions, or priorities.
• Drives Results: Demonstrate a strong drive to achieve meaningful results, set high standards, and show determination in the face of obstacles.
• Ensures Accountability: Take responsibility for successes and failures, monitor progress, and adjust approach as needed.

Physical/Sensory Demands

• Regularly lifts and/or moves up to 10 pounds, frequently lifts and/or moves up to 20 pounds, and occasionally lifts and/or moves up to 50 pounds.
• Moves about to accomplish tasks, including stooping, kneeling, crouching, or crawling to retrieve objects.
• Extends upwards or downwards to retrieve objects (reaching).
• Subject to weather conditions (hot, humid, dry, cold, etc.).
• Subject to human blood, body fluids, or tissue.
• Subject to hazards, including proximity to dangerous machinery, moving vehicles, electrical currents, chemicals, or high places.
• Required to stand for long periods of time.
• Required to hear and respond to warning devices on equipment.
• Vision required for using a computer keyboard, working with written and electronic information, and assessing store and donation center operations.
• Travel may be required.

Pay

When determining placement within the salary range for this position, Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands, and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the range for their role, and compensation decisions depend on the facts and circumstances of each case.

Certain roles are eligible to participate in an incentive plan. Participation does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.

Benefits

In addition to compensation, we offer a competitive benefit program that may include:

• Medical, dental, and vision insurance.
• Short and long-term disability.
• Life insurance.
• Retirement plan.
• Paid time off (PTO).
• Additional benefits may vary depending on factors such as full or part-time status, contracted, temporary, or other job categories.