Retail Supervisor

About the role

In this exciting leadership role, you will lead from the Retail floor, providing example-based, shoulder-to-shoulder leadership to deliver outstanding guest care and uphold the highest retail standards.

Responsibilities

• Deliver outstanding guest care aligned with Guest Obsession standards
• Motivate, coach, and develop team members to reach their full potential
• Deliver engaging daily team briefings and maintain clear communication
• Support daily operations and ensure all positions are effectively covered
• Uphold retail standards of safety, presentation, and guest service
• Empower the team to confidently handle service recovery moments
• Monitor Retail guest-facing areas and help enhance the overall experience
• Provide feedback to drive performance and maximize sales opportunities
• Assist with scheduling, training, and performance support
• Support Duty Manager shifts overseeing attraction-wide operations
• Encourage new ideas and innovation to improve the business

Requirements

• High school diploma or GED
• Supervisory experience in a high-volume Retail environment
• Strong leadership and communication skills
• A calm, confident approach in a busy, high-energy setting
• Excellent guest service and problem-solving abilities
• Sales awareness and attention to detail
• Comfort working with POS or computerized systems
• The ability to multitask and stay organized
• A positive attitude and passion for creating amazing guest moments

Benefits

• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions
• Recognition Programs and Rewards: Celebrate your achievements and hard work
• 401(k) Program: Save for the future with company matching contributions
• Tuition Reimbursement Programs: Get support for further education and career growth
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career

Pay

USD $16.25/Hr.