Retail Supervisor

About the Role

The Retail Supervisor assists with supervision and store and donation center operations, motivating the team to meet customer satisfaction and production standards to achieve revenue goals. This role drives a positive customer experience through merchandising efforts and coaching engaging customer interactions.

Responsibilities

• Plan and manage work to reliably complete routine job responsibilities.
• Follow through on learning and skill-building to adapt to change.
• Maximize the value of donated goods and maintain production and store environment standards.
• Coordinate the rotation of goods to ensure a continuous flow of new merchandise.
• Support training and coaching of employees to enhance productivity and collaboration.
• Oversee adequate coverage at POS and in donations.
• Assist with the hiring process, including phone screens and training.
• Function as a service experience leader (SEL): operate registers, assign tills, maintain customer flow, and ensure sales staff productivity and cash controls.
• Maintain a safe and orderly work environment, ensuring employees follow safe work practices.
• Work with Store Management to conduct apprehensions following loss prevention policies.
• Complete data entry of required reports accurately and on time.
• Communicate and implement policies and procedures, reporting concerns to leadership.
• Plan and organize work assignments to increase customer service and protect assets.
• Serve as an ambassador for Goodwill in the community and participate in volunteer opportunities.
• Complete other duties or responsibilities as assigned.

Requirements

• Two years of supervisory experience preferred.
• Ability to complete and retain forklift certification.
• Work a varied schedule with flexible hours, including a minimum of two closing shifts per week and every other weekend as scheduled.
• Additional nights and weekend shifts may be required to meet business needs.
• Must have a working phone for communication accessibility.

Core Competencies

• Customer Focus: Anticipate and meet customer needs, internalize feedback, and provide innovative solutions.
• Values Differences: Seek diverse perspectives, work effectively with varied backgrounds, and challenge stereotypes.
• Communicates Effectively: Share clear, concise, and professional information; listen actively.
• Situational Adaptability: Adapt to changing needs, conditions, or priorities; adjust approach as needed.
• Drives Results: Achieve meaningful results with determination, even in the face of obstacles.
• Ensures Accountability: Take ownership of successes and failures, monitor progress, and follow through on commitments.

Physical and Sensory Demands

• Regularly lifts and/or moves up to 10 pounds, frequently up to 20 pounds, and occasionally up to 50 pounds.
• Moves about to accomplish tasks, including lifting, stooping, kneeling, crouching, or crawling.
• Extends upwards or downwards to retrieve objects.
• Subject to weather conditions (e.g., hot, humid, cold).
• Exposed to human blood, body fluids, or tissue.
• Subject to hazards such as dangerous machinery, moving vehicles, electrical currents, chemicals, or high places.
• Required to stand for long periods, hear warning devices, and use vision for computer work and assessing store operations.
• Travel may be required.

Pay

Placement within the salary range considers education, experience, internal equity, and market demands. It is not typical for individuals to be hired at or near the top of the range.

Benefits

• Medical, dental, and vision insurance.
• Short- and long-term disability insurance.
• Life insurance.
• Retirement plan.
• Paid time off (PTO).
• Eligibility for an incentive plan (subject to terms and conditions).