Retail Supervisor

About the role

As a member of the management team, you will assist in building and retaining a high-performing team, create a consistent environment of world-class customer service, and exceed sales plan. You are a dynamic, attentive, and inspiring leader who excels at relationship building with both Dream Makers and guests, acting as a mentor, leader, and coach. You will foster a climate of high performance and five-star customer service by maximizing the productivity of a motivated, friendly, and engaged team.

Responsibilities

• Leads and models a customer-first culture across all roles.
• Accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
• Provides ongoing coaching and training to enhance individual selling skills, behaviors, and processes.
• Monitors store payroll to ensure hours do not exceed the monthly budget; accurately monitors and acknowledges timesheets for all roles.
• Assists in leading the store to achieve Total Monthly Income (TMI) Goals consistently through foundational excellence and performance-based leadership for front of house and alterations.
• Monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first-quality standards for all merchandise.
• Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.
• Observes individual team member performance and enforces action plans for improvement through weekly performance discussions using customer reviews and mystery shops.
• Assists in building a strong bench and talent pipeline, ensuring the store is always staffed to achieve all staffing goals and fills open positions within 30 days.
• Performs other duties as assigned.

Requirements

• High School Diploma or degree.
• Two to four years of prior retail management experience in an apparel or specialty store environment.
• Prior experience with a computerized POS system.

Work Environment & Physical Demands

While performing the duties of this job, the Dream Maker is required to:

• Stand, walk, and sit for extended periods of time.
• Reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl.
• Talk to and hear guests.
• Occasionally lift up to 25 pounds.
• See up close and at a distance, as well as use peripheral vision and depth perception.
• Look at, read, and use a computer and all other electronic devices for long periods of time.

Benefits

• Competitive pay and a rewarding environment.
• Team Bonus.
• Dayforce Wallet – Get Paid Early!
• Referral Incentive Program.
• Generous Dream Maker Discount after first pay period.
• Vision Care.
• Supplemental Insurances: Critical Illness, Hospital Indemnity, and Accidental Injury.
• 401K Program.
• Discount for Identity Theft Protection.
• Discounts for Home and Auto Insurance.
• Discounts for Mobile Legal Benefits (MetLife Hyatt Legal Plans).
• Pet Insurance.