Retail Supervisor

About the Role

As a member of the management team at David’s Bridal, you will assist in building and retaining a high-performing team, create a consistent environment of world-class customer service, and exceed sales plans. You are a dynamic, attentive, and inspiring leader who excels in relationship-building with both Dream Makers and guests, acting as a mentor, leader, and coach. You will foster a climate of high performance and five-star customer service by maximizing the productivity of a motivated, friendly, and engaged team.

Responsibilities

• Customer Focus: Lead and model a customer-first culture. Actively manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience. Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes.
• Analyzing and Decision Making:
  • Monitor store payroll to ensure hours do not exceed the monthly budget, accurately tracking and acknowledging timesheets for all roles.
  • Assist in leading the store to achieve Total Monthly Income (TMI) Goals through foundational excellence and performance-based leadership for both front-of-house and alterations.
  • Oversee inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensure first-quality standards for all merchandise.
• Managing Performance:
  • Communicate daily sales goals to all team members and drive action through Chat Ins/Chat Outs.
  • Observe individual team member performance and enforce action plans for improvement using customer reviews and mystery shops.
  • Assist in building a strong talent pipeline, ensuring the store is always staffed and filling open positions within 30 days.
• Other duties as assigned.

Requirements

• High School Diploma or equivalent; degree preferred.
• Two to four years of prior retail management experience in an apparel or specialty store environment.
• Prior experience with a computerized POS system.

Work Environment

While performing the duties of this job, you will be required to:

• Stand, walk, and sit for extended periods of time.
• Reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl.
• Talk to and hear guests.
• Occasionally lift up to 25 pounds.
• See up close and at a distance, use peripheral vision and depth perception, and read/use computers and electronic devices for long periods.

Benefits

• Competitive pay in a rewarding environment.
• Team Bonus.
• Dayforce Wallet – Get Paid Early!
• Referral Incentive Program.
• Generous Dream Maker Discount after the first pay period.
• Vision Care.
• Supplemental Insurances: Critical Illness, Hospital Indemnity, and Accidental Injury.
• 401K Program.
• Discounts for Identity Theft Protection, Home and Auto Insurance, Mobile Legal Benefits (MetLife Hyatt Legal Plans), and Pet Insurance.

The standard base pay range for this role varies based on factors including location, training, experience, and internal equity. At David’s Bridal, it is rare for an individual to be hired at the high end of the range, and compensation decisions depend on the specifics of each position and candidate.