Retail Supervisor

Essential Duties and Responsibilities

• To assist the Retail Management as directed while accomplishing operational and customer service-oriented tasks and responsibilities.
• Manage retail staff, including cashiers and other ambassadors working on the floor.
• Continuous enforcement of Cherry Republic customer service expectations, for example.
• Able to follow and enforce policy and procedures with a strong desire to provide quality customer service with a positive attitude.
• Maintain floor inventory, store should be fully stocked daily.
• Able to perform Ship from Store (SFTS) and Acumatica orders.
• Handles all social media for the location.
• Serves as lead person for retail staff of 10 – 40 employees when Management is unavailable.

Skills You Need

• Excellent verbal and written communication skills.
• Reliable, honest, and enthusiastic about the work that is being done.
• Strong attention to detail.
• Ability to demonstrate leadership skills.
• Ability to multi-task various projects and staff members.
• Organized, team player who has a good understanding of the culture of Cherry Republic.
• Able to deliver superior customer service.
• Follow through to ensure tasks are completed and goals are met or exceeded.

Qualifications for the Job

• High School Diploma or GED required, previous retail experience in a retail setting preferred.
• Knowledge of Cherry Republic’s Point of Sale (POS) system including SFTS, mail order software (Acumatica), and the Microsoft platform.
• Ability to be on foot for long periods of time walking on sales floor with the stamina to stand stationary when using the POS system.
• Frequent lifting 25 lbs. or more throughout an 8-hour shift.
• Must be able to reach, bend, crouch, and use a ladder and tools to create displays.
• Frequent bagging and gift boxing when cashiering.
• Occasional outside maintenance is required (i.e., snow shoveling, sweeping).