Retail Stores - Thrift Store Donation Attendant

About the role

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.

Responsibilities

• Greet donors warmly and assist with unloading donations.
• Address donor questions about Goodwill, its mission, and donation guidelines.
• Keep accurate records of donor counts and volume; submit daily to supervisors.
• Assess, sort and price donations according to Goodwill’s guidelines.
• Provide tax receipts upon request and thank donors for their contributions.
• Maintain a clean, organized, and safe donation area inside and outside.
• Follow safety procedures, including proper lifting techniques and equipment handling.
• Assist with loading and unloading trucks as needed.
• Operate a pallet jack to move donations (Certification is preferred, training is provided).
• Represent Goodwill professionally with excellent customer service.
• Adapt to changing tasks in a fast-paced environment and perform other duties as assigned.

Requirements

• Strong customer service skills.
• Attention to detail.
• The ability to lift, push, and pull up to 50 pounds.

Qualifications

• Flexibility in your availability is essential due to the store's operating hours (Monday to Sunday, 9:00am to 9:00pm).

Skills

• Customer service skills.
• Attention to detail.
• Lifting and moving capabilities.

Benefits

• Incentives: Eligible to earn incentives for achieving performance targets.
• Tuition Reimbursement Assistance.
• Medical, Dental, Vision & Voluntary Insurance Offerings.
• Generous Paid Time Off: Competitive vacation, sick, parental leave, and personal days with increased accrual over time.
• Additional generous paid prenatal and parental leave.
• Headspace: Free access to hundreds of guided exercises for meditation, sleep, focus, and movement for employees and their loved ones.
• $500 employee referral bonus.
• Retirement Plans: 403(b) with up to 4% employer match after 1 year of service.