Retail Store Shift Supervisor

About the role

At Lindt USA, our retail teams play an integral part in delivering a premium chocolate experience to our customers. As a Shift Supervisor, you will be joining a team that believes in your abilities to create a positive and engaging in-store experience. This role is ideal for a chocolate enthusiast with a passion for Lindt’s products and brand, and a commitment to driving sales and operational excellence.

Responsibilities

• Sales:
  • Ensure the store meets or exceeds weekly, monthly, and annual sales plans and contributes to the district’s sales goals.
  • Communicate the store’s sales mission to staff in actionable terms and model commitment to sales results.
  • Supervise staff to achieve sales goals, including key performance indicators (ADS, UPT, conversion) and other company standards.
  • Uphold Lindt standards through daily activities such as the 4 Moments of Influence, dress code, upselling, and product passion.
  • Monitor and escalate stock levels to store management to avoid out-of-stocks, overstocks, or dated product.
• Staff Development:
  • Support the Store Manager in training sales staff according to Lindt & Sprüngli guidelines to ensure a knowledgeable and well-trained team.
  • Train staff in sales techniques and product knowledge to accurately represent the brand to customers.
  • Escalate issues to store management in a professional and timely manner.
• Operational Controls:
  • Ensure the store meets or exceeds company standards for operational controls and compliance, including inventory control, shrink reduction, and cash management.
  • Comply with all Quality Assurance policies and procedures.
  • Maintain store cleanliness.

Requirements

• Proven sales background.
• Ability to take direction and effectively delegate and execute through others.
• Basic math and/or accounting skills.
• Prior retail experience, preferably in a specialty retail environment.
• Physical requirements: regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds; ability to climb, balance, stoop, kneel, crouch, and reach with arms.
• High School Graduate or equivalent.
• Availability to work nights, weekends (Saturday and Sunday), and holidays.

Pay

$16.50 - $17.50 per hour. Starting pay is determined using job-related skills, knowledge, experience, and market conditions. A bonus and/or long-term incentive may be included as part of this compensation package.