Retail Store Shift Supervisor

At Lindt, we are a global fast-growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared towards making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities. Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success.

About the Role

Do you consider yourself a chocolate enthusiast? As a Shift Supervisor at Lindt USA, you will be joining a team that truly believes in you and your abilities to create a positive and engaging in-store experience for our customers. With Lindt Chocolate Shops across the U.S., our retail teams play an integral part in delivering a premium experience to our customers. It takes a positive, highly engaged, self-starter to satisfy our customers with every interaction. It is this passion for Lindt, knowledge of our product, and commitment to our brand that keeps customers coming back time and again.

Responsibilities

• Sales
  • Ensure store meets or exceeds weekly, monthly, annual sales plan and consistently contributes to the district's achievement of the sales plan.
  • Model understanding and commitment to the store's sales mission and effectively communicate the mission to staff in actionable terms.
  • Assist with development of each team member's individual commitment to the achievement of store's sales results.
  • Model and effectively supervise staff to ensure sales goals (including key performance indicators, ADS, UPT, conversion, and other company sales standards) and external sales opportunities are achieved.
  • Model Lindt standards through everyday activities (4 Moments of Influence, dress code, up-selling, commitment, passion, sales focus, drive).
  • Monitor and escalate stock levels to Store Management in a timely manner to avoid out-of-stocks, overstocks, or dated product.
• Staff Development
  • Support Store Manager with training sales staff in accordance with Lindt & Sprüngli guidelines and standards to ensure a knowledgeable, friendly, well-trained staff.
  • Help train sales staff in accordance with company standards, ensuring daily, weekly, and monthly sales and operations are consistently achieved.
  • Assist with training and developing staff sales techniques, ensuring solid product knowledge is consistently demonstrated and the brand is accurately represented to the customer.
  • Escalate issues to Store Management in a professional and timely manner.
• Operational Controls
  • Ensure store meets or exceeds company standards for operational controls and compliance.
  • Inventory Control/Shrink.
  • Cash Management (POS, paperwork, logs, policies & procedures).
  • Comply with all Quality Assurance policies & procedures.
  • Maintain store cleanliness.

Requirements

• Skills & Knowledge
  • Proven sales background.
  • Ability to take direction and effectively delegate and execute through others.
  • Basic math and/or accounting skills.
• Experience
  • Prior retail experience, preferably in a specialty retail environment.
  • Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds.
  • Ability to climb, balance, stoop, kneel, crouch, and reach with arms.
• Education
  • High School Graduate or equivalent.
• Other Requirements
  • Must be available to work nights, weekends (Saturday and Sundays), and holidays.
  • Applicants must be currently authorized to work in the United States on a full-time basis; the company will not sponsor applicants for work visas.
  • Applicants must successfully pass a background screening and may be required to pass drug screenings.

Pay

Compensation: $15.10 - $18 per hour. Lindt USA’s salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job-related skills, knowledge, and experience as well as market conditions. A bonus and/or long-term incentive may be included as part of this compensation package.