Retail Store Shift Supervisor

About the role

At Lindt USA, you will join a team that believes in your abilities to create a positive and engaging in-store experience for our customers. As a Shift Supervisor, you will play an integral part in delivering a premium experience to our customers across Lindt Chocolate Shops in the U.S. This role is ideal for a chocolate enthusiast who is passionate about the Lindt brand, knowledgeable about our products, and committed to driving customer satisfaction.

Responsibilities

• Sales:
  • Ensure the store meets or exceeds weekly, monthly, and annual sales plans and contributes to the district’s achievement of sales goals.
  • Model and communicate the store’s sales mission to staff in actionable terms.
  • Assist in developing each team member’s commitment to achieving store sales results.
  • Supervise staff to ensure sales goals (including key performance indicators, ADS, UPT, conversion, and other company sales standards) and external sales opportunities are met.
  • Uphold Lindt standards through daily activities such as the 4 Moments of Influence, dress code, upselling, passion, and sales focus.
  • Monitor and escalate stock levels to Store Management to avoid out-of-stocks, overstocks, or dated product.
• Staff Development:
  • Support the Store Manager with training sales staff in accordance with Lindt & Sprüngli guidelines and standards.
  • Train sales staff to ensure daily, weekly, and monthly sales and operations are consistently achieved.
  • Assist in developing staff sales techniques and ensuring solid product knowledge is demonstrated and the brand is accurately represented to customers.
  • Escalate issues to Store Management in a professional and timely manner.
• Operational Controls:
  • Ensure the store meets or exceeds company standards for operational controls and compliance.
  • Manage inventory control and shrink.
  • Oversee cash management (POS, paperwork, logs, policies, and procedures).
  • Comply with all Quality Assurance policies and procedures.
  • Maintain store cleanliness.

Requirements

• Proven sales background.
• Ability to take direction and effectively delegate and execute through others.
• Basic math and/or accounting skills.
• Prior retail experience, preferably in a specialty retail environment.
• Physical requirements: regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds; ability to climb, balance, stoop, kneel, crouch, and reach with arms.
• Education: High School Graduate or equivalent.
• Availability to work nights, weekends (Saturday and Sunday), and holidays.

Pay

$16.00 - $17.00 per hour.

Other Requirements

Applicants for this position must be currently authorized to work in the United States on a full-time basis. The company will not sponsor applicants for this position for work visas.