Retail Store - Sales Manager (Scottsdale, AZ)

About the role

Avocado is currently looking for a Retail Brand Experience Store Manager to join their team in Scottsdale, Arizona.

Responsibilities

• Create, report, drive and track KPIs / OKRs around sales goals.
• Work alongside the team while providing in-the-moment coaching and feedback on a regular basis.
• Provide feedback and suggestions to management on how to better improve the retail experience.
• Engage with customers and employees as a visible spokesperson and advocate for our brand.
• Manage and coordinate Avocado events within the location, including but not limited to virtual experiences.
• Participate in company initiatives and concept projects.
• Respond to customers who have questions or need assistance in a variety of areas — product information, order updates, issue resolution, etc.
• Provide guidance in determining outcomes for issue resolutions; handle and resolve escalated customer issues and situations as needed.
• Ensure the whole team is well-versed in all products and processes.
• Train the team on all new products released.
• Aid team with managing daily workload of responding to customer emails, chats, and customers in the showroom.
• Prepare and administer monthly performance reviews for employee improvement.
• Suggest methods to improve operations, efficiency, and service.
• Ensure calls and overall workload are handled efficiently and effectively.
• Assist guests with resolving customer experience issues and provide an exceptional customer experience unlike any other in our industry!
• Collaborate with teams such as customer experience, production, and logistics in order to maintain a low return rate.

Requirements

• Minimum of 3 years of retail experience, including retail / store management experience (e.g. at least keyholder).
• Previous experience running branded events is a plus.
• Experience in creating, reporting, and tracking KPIs / OKRs around sales goals.
• Invested in creating a balanced and healthy environment for staff and guests.
• A team player who actively contributes to the team in order to complete tasks, meet goals or manage projects.
• An entrepreneurial spirit to elevate your specific location.
• Regular and predictable attendance.

Physical Requirements

• Mobility: The ability to remain in a stationary position, often standing or sitting for prolonged periods.
• Movement: The ability to execute repeating motions that may include the wrists, hands and/or fingers; including reaching or bending repeatedly.
• Move: Ability to adjust or move objects up to 50 pounds in all directions.
• Lift: Capability to lift up to 200 pounds using lifting aids and/or equipment.
• Operate: Constantly operates a computer and other office machines such as printers and tablets.
• Communicate: This role frequently communicates with other team members to update on the status of a task.

What You Bring

• Passionate about our brand’s values of healthy living, environmental awareness, and social responsibility; previous experience working for a brand with similar values is a plus!
• Ability to lift 200 lbs. and be on your feet all day.