Retail Store Sales Manager BALTIMORE | E Monument St

What You'll Do in Your Role

• Demonstrate how to help customers pick up where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store.
• Ensure the store meets or exceeds sales goals by overseeing all store functions, including sales, inventory, and implementing new store programs and initiatives.
• Sell to find personalized solutions beyond the bare-bones device and service plan, including unique accessories and IoT devices.
• Approach service and sales needs with patience, honesty, and empathy, and become proficient in using digital tools to enhance interactions and onboarding.
• Collectively own the customer experience and resolve issues, creating a seamless environment.
• Successfully identify and handoff small business leads, and develop strong peer relationships where accountability for the company's success is shared.

The Ideal Candidate Will Bring

• Leadership qualities, including competitive drive and the confidence to succeed in a fast-paced sales environment.
• Willingness to lead your team, share best practices, and provide resolutions to issues.
• Effectiveness in operational, financial, and performance management.
• Amazing communication skills, both with your team and customers.
• Prior wireless sales experience.

What’s in It for You?

• Employee Stock Ownership Program (ESOP)
• Competitive salary and bonus earnings
• Discounted T-Mobile Phone Plan
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• A culture of care & excellence
• Health benefits for full-time employees

Must Haves

• Be at least 18 years of age
• Wireless sales experience
• High school degree or GED
• Ability to stand for long periods of time
• Ability to lift objects weighing up to 25 lbs
• Reliable transportation
• Full Time (45 hours) availability