Retail Store Manager -Schaumburg, IL

About the role

At Consumer Cellular, we're redefining retail! As a Store Manager, you'll lead a world-class retail team, driving store success through smart execution and operational excellence. You'll set the tone, build a high-performing team, and create an environment where relationships come before transactions and service feels truly human.

Responsibilities

• Drive store success through smart execution and operational excellence.
• Full responsibility for store performance, including sales results, financial performance, merchandising, inventory, and staffing strategy.
• Hire, talent develop, and make key people decisions in partnership with Leadership and HR.
• Daily operations that deliver revenue, productivity, and customer experience goals.
• Create sales action plans that grow market impact and community presence.
• Analyze performance, identify trends, and implement operational improvements.
• Workforce planning, scheduling strategy, and labor management.
• Maintain independent judgment in store-level operational and employee relations decisions.
• Strategically partner with leadership, including performance reporting and business insights.
• Foster a culture of accountability, engagement, and compliance with company policies and applicable laws.

Requirements

• A High School Diploma or equivalent required.
• 3+ years of retail management experience, preferably in the wireless industry.
• A proven track record of successfully leading a store and delivering strong business results.
• Strong verbal and written communication skills to inspire a team and connect with guests.
• Solid business acumen with the ability to understand metrics, analyze performance, and drive results.
• Demonstrated ability to coach, train, and develop team members into top performers.
• The ability to motivate Sales Representatives to meet and exceed performance expectations.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items.

Qualifications

Highly motivated individuals who thrive in fast-paced environments and enjoy working with people are ideal candidates for this role. You should be passionate about providing exceptional customer service and committed to building a successful team.

Skills

• Customer Service
• Team Leadership
• Financial Management
• Operational Excellence
• Performance Analysis
• People Development

Benefits

Consumer Cellular offers a comprehensive benefits package including:

• Competitive base pay with potential for shift differential, overtime, and bonus pay.
• Medical insurance (98% company-paid for full-time employee only coverage).
• Dental and Vision insurance (100% company-paid for full-time employee only coverage).
• 401(k) company match of 100% up to 6% of your pay.
• Discounted Consumer Cellular wireless phone plan for employees.
• Paid Time Off (PTO) available following a 30-day waiting period.
• Flexible Spending Accounts (FSA) for health care and dependent care expenses.
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid).
• Long-Term Disability insurance (100% company-paid).
• Employee Assistance Program (100% company-paid).
• Education reimbursement.
• Employee rewards program.

Pay & Benefits

The salary range for this role is $80,000 - $84,000 annually, plus a monthly bonus. Individual pay is based on skills, experience, and other relevant factors.