Retail Store Manager - San Francisco Premium
About the role
The Retail Store Manager at POP MART leads every aspect of the business, from recruiting and retaining top talent to driving sales and customer satisfaction. Reporting directly to the District/Area Manager, you will build a culture that reflects POP MART's creativity, energy, and commitment to outstanding service.
Responsibilities
Recruit, hire, coach, develop, and retain a high-performing leadership team and store associates.
Foster a positive, inclusive, and customer-first culture that reflects POP MART's values and brand.
Conduct regular coaching, performance reviews, and development conversations to grow future leaders.
Create clear expectations, recognize achievements, and hold team members accountable for results.
Build succession plans and develop internal talent for future growth opportunities.
Own the overall financial performance of the store, including sales, payroll, expenses, profitability, and operational execution.
Drive key performance indicators (KPIs), including: Sales, Conversion, Units Per Transaction (UPT), Average Transaction Value (ATV), Payroll productivity, Inventory accuracy, and Customer satisfaction.
Analyze business trends and develop action plans to achieve or exceed performance goals.
Lead execution of product launches, limited-edition releases, and promotional campaigns.
Champion an exceptional customer experience by creating an engaging, welcoming, and memorable shopping environment.
Serve as a brand ambassador by promoting POP MART's artists, characters, collectibles, and unique retail experience.
Resolve customer concerns professionally while building long-term customer loyalty.
Maintain full ownership of daily store operations, ensuring excellence in execution across all functional areas.
Ensure compliance with company policies, operational procedures, safety standards, and loss prevention practices.
Oversee scheduling, payroll management, cash handling, inventory control, shipment processing, replenishment, and stockroom organization.
Maintain a clean, organized, and visually compelling store environment that reflects POP MART's premium brand standards.
Execute visual merchandising strategies, marketing campaigns, promotional displays, and seasonal floor sets.
Partner with cross-functional teams to implement new merchandising initiatives and store updates.
Support in-store events, pop-up activations, conventions, new store openings, and community engagement initiatives.
Represent POP MART within the local community while helping grow brand awareness and customer engagement.
Work evenings, weekends, holidays, and peak business periods as needed.
Travel up to 10% as needed to support new store openings, business meetings, training, or company initiatives, including occasional collaboration with international teams outside of standard business hours.
Requirements
3+ years of retail management experience leading high-volume, customer-focused retail stores.
Proven success managing sales performance, operational execution, and team development.
Experience leading teams of 10 or more employees, including coaching and developing leaders.
Strong understanding of retail KPIs and the ability to use business metrics to drive performance.
Experience executing visual merchandising standards and marketing initiatives.
Excellent leadership, communication, and problem-solving skills.
Ability to thrive in a fast-paced, evolving retail environment.
Passion for delivering exceptional customer experiences.
Appreciation of designer toys, collectibles, art, pop culture, or lifestyle brands is highly valued.
Experience collaborating with international or cross-functional teams is a plus.
Associate's or Bachelor's degree in Business, Retail Management, or a related field preferred.
Qualifications
Ability to regularly lift, carry, push, and move merchandise and supplies weighing up to 50 pounds.
Ability to stand and walk for extended periods throughout scheduled shifts.
Ability to frequently bend, kneel, stoop, reach, climb ladders or step stools, and perform overhead work.
Ability to perform repetitive tasks such as receiving shipments, stocking merchandise, building displays, and organizing inventory.
Ability to work in varying temperature conditions, including stockrooms and receiving areas.
Manual dexterity to safely operate standard stockroom equipment and tools.
Ability to multitask and respond effectively in a fast-paced retail environment.
Benefits
Market-competitive packages: 401k, health insurance, PTO, paid sick leave, and family leave. Growth opportunities: on-the-job training, leadership development, and stretch assignments to advance your career. Career development: opportunities to take on larger responsibilities as POP MART's North America business scales rapidly.
Pay
The base salary range for this position is $75,000-$85,000 annually. This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location. Individual compensation will be determined based on factors including job-related knowledge, skills, experience, and qualifications. This position may also be eligible to participate in the Company's incentive compensation program.
Equal Employment Opportunity
POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect. We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.