Retail Store Manager: Raleigh

About the role

As a Store Manager at Framebridge, you will set the standard for exceptional customer service and represent the Framebridge brand in our retail stores. You will recruit, interview, hire, onboard, and train great retail team members, develop, execute, and continuously improve operational activities to ensure customer experience and financial goals are met, work closely with the manufacturing facility to ensure seamless omni-channel operations, apply excellent listening, oral, and communication skills to build relationships with customers and coach retail team members, demonstrate deep product knowledge and design advice to customers and train retail team members to do the same, coordinate in-store events with the Framebridge marketing team, answer questions and troubleshoot issues using sound judgment, offer suggestions to innovate and improve our retail experience, help Framebridge deliver on its 100% happiness guarantee, and work a flexible schedule including evenings and weekends that meet the needs of the business.

Responsibilities

• Recruit, interview, hire, onboard, and train great retail team members
• Develop, execute, and continuously improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Work closely with manufacturing facility to ensure seamless omni channel operations
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Cook up in-store events with the Framebridge marketing team
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on its 100% happiness guarantee
• Work a flexible schedule including evenings and weekends that meet the needs of the business

Requirements

• Experience managing in a customer service, retail, or hospitality role
• Demonstrated leadership ability with a minimum of 3 years experience as a Store Manager in a customer-facing sales or hospitality setting
• Excited about building, developing, and coaching a high-performing retail team
• An engaging personality with strong influence, interpersonal, communication, and relationship-building skills
• Strong analytical and problem-solving skills with a track-record of delivering positive business results
• Interest in design and excitement to work in a creative environment
• A quick and eager learner of new tools, technology, products, and processes
• Great time-management, organizational, and problem-solving skills
• Adaptability and willingness to work flexible hours, including evenings and weekends
• A degree in art, design, marketing or relevant fields preferred but not required

Qualifications

• Experience managing in a customer service, retail, or hospitality role
• Demonstrated leadership ability with a minimum of 3 years experience as a Store Manager in a customer-facing sales or hospitality setting
• Excited about building, developing, and coaching a high-performing retail team
• An engaging personality with strong influence, interpersonal, communication, and relationship-building skills
• Strong analytical and problem-solving skills with a track-record of delivering positive business results
• Interest in design and excitement to work in a creative environment
• A degree in art, design, marketing or relevant fields preferred but not required

Skills

• Excellent listening, oral, and communication skills
• Deep product knowledge and design advice
• Ability to build relationships with customers and coach retail team members
• Ability to coordinate in-store events with the Framebridge marketing team
• Ability to answer questions and troubleshoot issues using sound judgment
• Ability to offer suggestions to innovate and improve the retail experience
• Ability to work a flexible schedule including evenings and weekends

Benefits

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid time off
• Paid Holidays
• Retail savings plan 401K and employer funded pension plan
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Frame discount and Free Frame codes
• Bonus potential and Incentives

Pay

Framebridge, in good faith, believes that the posted hourly range is accurate for this role at the time of posting. Framebridge may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications, and location, among others. This range may be modified in the future. In addition to the hourly rate, this role is also eligible to receive a cash bonus as part of the total compensation package. Details and eligibility will be discussed during the application process.

Schedule

This role is full-time and requires flexibility to work evenings and weekends to meet the needs of the business.