Retail Store Manager - Princeton

About the role

The Retail Store Manager is a member of the Donated Goods Retail Operations team and is responsible for the daily operation of the retail store. This position also involves the development of the store team members, clients, and volunteers, and helping to identify opportunities for personal and professional growth in support of Goodwill’s mission.

Responsibilities

• Ensure top-tier customer service, maintain clean and safe facilities, and manage fresh inventory using data-driven performance insights.
• Oversee financial tasks, including cash handling, register balancing, and store finance reporting, while conducting audits for improvements.
• Manage product logistics and supervise team operations, including hiring, training, and development.
• Open and close the store at least four times per week, working each Monday and Friday, a minimum of three Saturdays per month, and the first and last day of the month.
• Maintain store image, security, and cleanliness, handle donations per procedures, and stay informed on industry trends, competitive pricing, and market knowledge.
• Ability to read, write, and communicate effectively in English, with basic computer skills including the use of Microsoft Office products.
• Basic computer skills including the use of Microsoft Office products.
• Manage team hiring, training, development, and performance, while overseeing store operations within budget and ensuring proper scheduling, timecard approval, and supply management.
• Monitor key performance indicators, including sales, donations, and financial ratios, ensuring a positive customer and donor experience, and compliance with policies.

Requirements

• Bachelor’s degree in related field or 2 years of equivalent retail management experience preferred.
• Valid driver’s license with reliable transportation for required travel.
• Availability to work evenings and weekends.

Qualifications

• Ability to read, write, and communicate effectively in English, with flexibility to accommodate diverse communication styles and abilities, ensuring inclusive engagement with the public, department staff, and individuals with varying needs.
• Basic computer skills including the use of Microsoft Office products.

Skills

• Effective communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office products.

Benefits

• Full Time Employees: Competitive wages, bonus eligibility, annual merit increase eligibility, paid sick time, paid vacation days, 10 paid holidays annually, employee health clinics, dental, medical, HSA, vision, retirement plan, life insurance, student loan forgiveness eligible, employee discount, and mileage reimbursement.
• Part Time Employees: Competitive wages, bonus eligibility, annual merit increase eligibility, employee health clinics, retirement plan, employee discount, and mileage reimbursement.
• IL Part-Time Leave: Eligible for Illinois State-specific leave benefits, which may include paid sick leave, family and medical leave, or other state-mandated time off, in accordance with applicable laws and company policies.

Pay

$39,520 - $59,520

Schedule

8-hour shift, scheduled for 40-hours per week, with weekend availability.

Employment Offer

Employment offer is contingent upon the successful completion of a drug test and criminal background check.

Physical Requirements/Work Environment

• Physical requirements include the ability to twist, bend, squat, reach, stoop, kneel, crouch, push and pull. The employee must be able to lift up to 40 pounds and team lift or use equipment to aid in the lifting and movement of items over 40 pounds (common items include, but are not limited to, bags of clothes/miscellaneous items, televisions, computers, sofas, kitchen appliances, bicycles and bedroom sets).
• Working environment is indoors with occasional exposure to outside temperatures, and will work around occupational allergens, both air and contact, including but not limited to, dust, animal hair and dander, perfumes, and mold. The noise level in the work environment is moderate.

Equal Opportunity Employer

We embrace a variety of backgrounds, including individuals with previous involvement in the criminal justice system. Evansville Goodwill Industries is dedicated to offering fair employment opportunities to formerly incarcerated individuals and those with arrest or conviction records.