Retail Store Manager PARKERSBURG | Pike St
About the role
Arch Telecom’s Retail Store Manager (RSM) works as the leader of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RSM's are leading by example as brand ambassadors, they create energy and excitement around our products and services. They demonstrate how to thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They uncover our customers' needs and have a passion to educate, demonstrate, and recommend device and service solutions.
Responsibilities
- Demonstrate how to help customers pick up where they left off in their shopping journey, whether online, through Customer Care or in-store.
- Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store.
- Ensure the store meets or exceeds sales goals, overseeing all store functions, from sales and inventory to the implementation of new store programs and initiatives.
- Sell to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
- Make sure the store is always at its best! Approaching service and sales needs with patience, honesty, and empathy.
- Use digital tools designed to enhance interactions and onboarding to actively demonstrate:
- How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network!
- Why plans and services will let our customers live unlimited, feel the love, stay connected and go further.
- How we're redefining how wireless is done, down to device and account inspection, review, and troubleshooting.
Requirements
- Be at least 18 years of age.
- Wireless sales experience.
- A high school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 lbs.
- Reliable transportation.
- Full Time (45 hours) availability.
Qualifications
- Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment.
- Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues.
- Effective with operational, financial, and performance management.
- Amazing communication skills, to your team and customers.
Skills
- Leadership skills.
- Customer service skills.
- Product knowledge.
- Technical skills.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive salary pay.
- Bonus earnings.
- Automatic raises when reaching attainable milestones.
- Exciting opportunities for career advancement.
- A culture of care & excellence.
- Health Benefits for Full Time Employees.
Pay
- Competitive salary pay.
Schedule
- Full Time (45 hours).
Arch Telecom’s Commitment to Diversity & Inclusion
Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team.
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