Retail Store Manager- Norfolk Premium Outlets

Essential Functions

• Attract, recruit, and hire high caliber talent.
• Create and develop a high-performing team of customer focused associates.
• Coach the store team in the core areas of customer service and engagement, brand identity, product knowledge, and operations.
• Promote an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.
• Ensure store team receives relevant, timely information, coaching, and feedback that enables their success and growth.
• Partner with human resources, address performance issues and administer progressive discipline when appropriate.
• Maintain an Open Door Policy.
• Create and manage store schedules to ensure they support the needs of the business within the allotted labor plans.
• Ensure compliance with company safety, security, and shrink avoidance policies and programs.

Presentation

• Deliver excellence in customer service in the store by modeling brand specific service standards as well as by monitoring customer feedback and responding to and addressing all customer questions and concerns quickly.
• Lead and inspire customer-centric culture by recognizing and rewarding teams’ successes.
• Maintain visual merchandising standards, through daily attention to detail.
• Plan and execute floor-sets and merchandising direction, to maintain product freshness, creating a compelling store environment.

Product

• Educate staff on product and assortment to enhance selling and customer engagement.
• Manage stockroom inventory levels and organization.
• Manage stockroom inventory levels and organization.
• Communicate with corporate partners regarding merchandise assortment, trends, and needs.

Promotions

• Manage the stores social media channels, which includes listening and engaging with the local community.
• Schedule and execute social media post while ensuring the voice of the Grunt Style brand is clear and consistent with our brand voice.
• Partner with marketing on planning and executing Grunt Style in-store marketing events and other retail traffic driving events.
• Support Grunt Style marketing events and grow relationships in the community to generate brand awareness and drive traffic.

Performance

• Maximize store sales and achieve store sales goals.
• Measure and monitor sales progress and results against key targets.
• Create a productive environment by ensuring store staff have the knowledge and skills to meet store goals for sales and customer engagement.
• Analyze and predict sales, and sales trends to make informed decisions.
• Manage labor and operational expenses to maximize sales and profitability.

Requirements

• High School Diploma or equivalent qualification.
• Bachelor’s Degree in Business Admin or related field preferred.
• 5+ years of management experience in a fast-paced specialty retail environment.
• Excellent communication and interpersonal skills.
• Excellent organizational and time management skill.
• Proven ability to meet and exceed sales and profit results.
• Self-motivated.
• Proven ability to meet business goals by driving results through store team.
• Proven ability to plan and drive results while balancing shifting priorities.
• Proven ability in leading the delivery of a high level of customer service and engagement.
• Proven ability to build, lead, and manage high performing teams.
• Experience running a retail store’s social media channels (Facebook, Instagram, and Twitter).
• Proven experience executing store community events.
• Ability to track, read, analyze and interpret sales data.
• Understand and embrace the Grunt Style Brand and Ethos.
• Proficient computer skills including word processing, spreadsheets, Microsoft Excel and Google Sheets.
• Ability to work a flexible schedule to meet the needs of the business (nights, weekends, and some holidays).

Physical Requirements

• Operate office equipment and technology (computers, phones, fax, copier).
• Standing required for entire work shift.
• Bend, lift, open, and move product up to 50 pounds as needed.

Benefits

• Medical, Dental, & Vision package.
• 401k plan with Employer Match.
• Company-paid life insurance with supplemental coverage options.
• Short and Long-Term Disability coverage.
• Grunt Style Employee Discount.
• Paid Holidays/ PTO.
• Tuition Assistance.

EEO Statement

Grunt Style provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Grunt Style complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.