Retail Store Manager LEXINGTON | S Lake Dr

About the role

Arch Telecom’s Retail Store Manager (RSM) works as the leader of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RSM’s are leading by example as brand ambassadors, they create energy and excitement around our products and services. They demonstrate how to thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They uncover our customers' needs and have a passion to educate, demonstrate, and recommend device and service solutions.

Responsibilities

• Demonstrate how to help customers pick up where they left off in their shopping journey, whether online, through Customer Care or in-store
• Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store
• Ensure the store meets or exceeds sales goals, overseeing all store functions including sales, inventory, and new store programs and initiatives
• Sell to find personalized solutions beyond the bare-bones device and service plan, including unique accessories and up-and-coming Internet of Things (IoT) devices
• Approach service and sales needs with patience, honesty, and empathy
• Be proficient in using digital tools to enhance interactions and onboarding, such as showing how our coverage stacks up in the customer's neighborhood, explaining plans and services, and demonstrating device and account inspection, review, and troubleshooting
• Complete trainings on in-store experience, new skills, and processes, and gain knowledge of systems and reference resources
• Build relationships with and partner with employees across channels, including business and customer service, to collectively own the customer experience, resolve issues, and create a seamless, run-around-free environment
• Successfully identify and handoff small business leads and develop strong peer relationships where accountability for the company's success is shared

Requirements

• Be at least 18 years of age
• Wireless sales experience
• High school degree or GED
• Able to stand for long periods of time
• Able to lift objects weighing up to 25 lbs
• Reliable transportation
• Full-time availability (45 hours)

Qualifications

• Competitive drive and the confidence to succeed in a fast-paced sales environment
• Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues
• Effective with operational, financial, and performance management
• Amazing communication skills, both with your team and customers

Skills

• Leadership
• Customer service
• Product demonstration
• Financial management
• Communication
• Wireless sales experience

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive salary pay
• Bonus earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• Culture of care & excellence
• Health benefits for full-time employees

Pay

• Competitive salary

Schedule

• Full-Time (45 hours)

Arch Telecom

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team.

Apply Now

Apply Now

Contact

If you have any inquiries, please contact: Recruiting@archtelecom.net