Retail Store Manager | Kingston

Why Petstock is the Place for You

• Free access to mental health, financial and wellbeing support services through the Sonder service
• Opportunities to play a role in the Petstock Foundation, sustainability projects and community partnerships
• Opportunity to purchase up to 2 weeks of additional paid leave and 4 weeks of paid parental leave
• Health and wellness services at a great corporate discount
• Exclusive access to Workplace Banking

About the Role

Petstock Country stores offer an additional range of locally tailored and affordable rural products, welcoming service and expert advice, enabling customers to care for their animals and land with ease and enjoyment. Petstock Country was created to serve rural communities and to continue to provide the world class customer service Petstock is renowned for. The role is built on family values, combined with a genuine passion for pets and people, operating with heart, inclusivity, and inspiration for pets, people, and the planet.

Responsibilities

• Lead by example, mentoring and inspiring your team daily
• Coach your team to achieve and develop their knowledge and skills
• Lead from the front by consistently providing an exceptional customer experience
• Create a strong safety mindset, committed to fostering a culture of safety within your team
• Recruit, onboard, and induct high-calibre new team members
• Manage stock effectively, ensuring accuracy and that the team follows stock integrity processes
• Demonstrate initiative by actively keeping your knowledge up to date on pet care, products, and services
• Create a fun, supportive in-store culture where your team loves coming to work every day
• Proactively support local marketing opportunities and sponsorships

Requirements

• Experience in a similar store leadership role, or readiness to take the next step up in a retail management career
• Demonstrated drive to achieve and exceed sales targets
• Strong leadership with the ability to motivate and build a high-performing team while fostering a positive culture
• Ability to prioritise and manage conflicting priorities, ensuring timely completion of tasks
• Ability to drive safe Work, Health and Safety practices
• Established business acumen
• Ability to be flexible and adapt to changing work conditions
• Strong interpersonal skills with the ability to build relationships and rapport with customers and the team