Retail Store Manager II, Simi Valley, #465

Key Roles and Responsibilities

• Absolutely responsible for the store
• Create a welcoming environment for customers by greeting and assisting them, and promptly addressing their inquiries and needs
• Lead a team including Assistant Manager, Head Clerks, Receiving Manager, and Sales employees; manage payroll budgets and store controlled expenses to ensure the store's contribution is on target
• Drive sales by analyzing business and market trends and historical data to create strategies
• Maintain a strong leadership presence in the store, ensuring all customers receive exceptional service
• Maintain company standards for store and associate appearance at all times
• Prioritize, plan, and adjust schedules as necessary to maximize sales
• Review payroll to ensure appropriate staff levels at all times
• Plan, coordinate, and execute all merchandising direction, campaigns, and sales promotions in a timely manner
• Coach team in the moment, providing consistent and constructive feedback
• Use company tools to diagnose opportunities and develop action plans to improve performance
• Ensure staff is trained and knowledgeable in customer service, merchandise, and operations
• Manage and assess staff performance through consistent feedback, coaching, developmental plans, and performance appraisals
• Forecast and reforecast business, focusing on productivity to meet sales goals
• Enforce all company policies and procedures, including health, safety, and security
• Manage and control shrink
• Communicate regularly with District Manager to discuss strengths, opportunities, and trends in business
• Identify opportunities to drive traffic into the store through community events (weddings, parties, etc.)
• Partner with corporate office personnel to increase sales, drive/promote merchandise categories, and expand markets
• Create customer loyalty and build relationships within the local community
• Maintain accuracy of pricing, signage, and displays
• Receive regular vendor deliveries and stock the sales floor in a timely manner

Skills Required

• Financial and Business Acumen: Ability to evaluate financial and business indicators and translate data into actionable information to drive results
• Problem Solving & Decision Quality: Able to use rigorous logic and methods to solve problems with effective solutions
• Relationship Management: Able to build constructive and effective relationships
• Influencing and Negotiation: Can present ideas and directions that lead others to action
• Planning and Priority Setting: Demonstrate an ability to set objectives and goals and organize work appropriately to meet and exceed goals. Possess strong organizational and time management skills
• Demonstrates strong listening, written and oral communication skills

Education & Experience

• 3-5 years experience in retail store management
• Strong verbal and written communications skills
• Excellent organizer and problem solver with strong project management skills
• Possess strong interpersonal skills to communicate with confidence to both internal and external customers

What We Offer

• Medical/Dental/Vision Insurance (for full-time employees)
• 401(k) Retirement Savings Plan
• 25% employee discount & FAM Membership
• Vacation and Sick Time for eligible employees
• EAP through AllOne Health (formerly Carebridge)