Retail Store Manager-HAGERSTOWN PREMIUM OUTLETS

About the role

As a Store Manager at Bath & Body Works, you will develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth. Our store leaders are retail and customer-savvy, dedicated brand ambassadors who thrive on connecting with customers.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent, including the store leadership team (SLT).
• Set and reinforce clear performance expectations, results goals, and accountability with all associates through effective and fair leadership.
• Own and delegate leadership tasks to address customer experience, vendor relationships, or maintenance issues.
• Partner with the SLT to support action plans that improve results and ensure effective execution of operational activities.
• Implement and sustain floorset direction to optimize business and bring the product story to life.
• Perform opening and closing routines, including bank deposits, shipment receipt, and disseminating company directives.
• Set daily/shift direction and goals for associates.
• Provide individual and team performance feedback.
• Meet payroll targets by ensuring sales floor coverage and maintaining a selling focus.
• Lead exceptional in-store customer experiences by demonstrating selling behaviors rooted in company values and product knowledge.
• Create genuine customer connections by uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• Maintain physical activity standards, including standing, walking, reaching, lifting, climbing ladders, bending, and kneeling to assist customers and maintain store appearance.
• Consistently lift 10 pounds and up to 50 pounds.
• Adhere to all safety standards and maintain a safe, clean, and engaging store environment.
• Uphold company values, policies, and procedures.

Requirements

• Proven experience delivering sales, exceptional customer experience, and operational results in a fast-paced environment.
• 2+ years of experience in a manager role, preferably in retail.
• Ability to thrive in a customer-first retail environment.
• Passion for attracting, developing, and retaining top talent.
• Effective communication skills, openness to feedback, and adaptability.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Availability to work peak days and times, including evenings, weekends, and holidays.

Qualifications

• High school diploma, GED certificate, or relevant work experience.

Core Competencies

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Benefits

• Robust medical, dental, vision, and pharmacy coverage.
• On-demand access to earned wages through DailyPay.
• 401k with company match and Associate Stock Purchase program with discount.
• No-cost mental health and well-being support through the Employee Assistance Program (EAP).
• Paid time off, paid parental leave, and access to family-building benefits.
• Home, auto, and pet insurance, plus a complimentary Care.com subscription.
• Tuition reimbursement or tuition-free courses through Guild, along with scholarship opportunities for you and your dependents.
• Performance-based sales bonus program for store leadership positions.
• 40% merchandise discount and free products to experience and share the brand.

Visit bbwbenefits.com for more details.