Retail Store Manager GRAND CENTRAL MALL

About the role

Arch Telecom’s Retail Store Manager (RSM) works as the leader of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RSM’s are leading by example as brand ambassadors, creating energy and excitement around our products and services. They demonstrate how to thrive in a fast-paced, fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They uncover our customers' needs and have a passion to educate, demonstrate, and recommend device and service solutions.

Responsibilities

• Demonstrate how to help customers pick up where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store.
• Ensure the store meets or exceeds sales goals, overseeing all store functions, from sales and inventory to the implementation of new store programs and initiatives.
• Sell to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
• Make sure the store is always at its best! Approaching service and sales needs with patience, honesty, and empathy.
• Be proficient in the use of digital tools designed to enhance interactions and onboarding, such as how our ever-expanding coverage stacks up in the customer's neighborhood, providing lightning-fast LTE networks!
• Why plans and services will let our customers live unlimited, feel the love, stay connected, and go further.
• How we're redefining how wireless is done, down to device and account inspection, review, and troubleshooting.
• Complete trainings on in-store experience, new skills and processes, knowledge of systems and reference resources.
• Build relationships with and partner with employees across channels, including business and customer service to collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Successfully identify and handoff small business leads.
• Develop strong peer relationships where we are all accountable for the company's success.
• Willing to have a good time while providing first-class customer experience.

Requirements

• Be at least 18 years of age.
• Wireless sales experience.
• A high school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 lbs.
• Reliable transportation.
• Full-time (45 hours) availability.

Qualifications

• Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment.
• Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues.
• Effective with operational, financial, and performance management.
• Amazing communication skills, both to your team and customers.

Skills

• Leadership skills.
• Customer service skills.
• Product knowledge.
• Technical proficiency.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive salary pay.
• Bonus earnings.
• Automatic raises when reaching attainable milestones.
• Exciting opportunities for career advancement.
• A culture of care & excellence.
• Health benefits for full-time employees.

Pay

• Competitive salary.

Schedule

• Full-time (45 hours).

Arch Telecom

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team.

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