Retail Store Manager - Full Time - Crabtree Valley Mall - Raleigh, NC
About the role
Lead, motivate, and develop your team to achieve sales goals and deliver outstanding service. Build strong customer relationships and promote loyalty programs. Recruit, onboard, and coach talent, securing succession plans. Set and manage individual and team targets, proactively assessing performance. Oversee store operations: inventory, cash handling, loss prevention, and compliance. Ensure implementation of all Swarovski policies, procedures, and standards.
Requirements
- 3+ years of experience in a multicultural retail environment, in luxury fashion, cosmetics, or lifestyle brands
- Excellent leadership, coaching, and team development skills
- Digital proficiency and strong operational know-how
- A winning personality to easily establish trustful relationships and empower others
- Customer-focused, curious, empathetic, and results-driven team player with a commercial mindset
- English skills
Benefits
- Recognition awards that celebrate your achievements
- Exclusive employee discounts on Swarovski products
- Paid volunteering leave to support causes you care about
- A global employee assistance program offering support in mental, physical, and emotional health, managerial support, as well as financial and legal matters
- Comprehensive product, personal, and leadership skills training to help you grow
- Opportunities for career development (e.g., Flagship Store Manager, District Manager, Trainer, Visual Merchandiser, Customer Service, or Sales Operations Manager roles)
About Swarovski
Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor. Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.