Retail Store Manager - Duluth, MN

About the role

At Consumer Cellular, we're redefining retail! As a Store Manager, you'll lead a world-class retail team, driving store success through smart execution and operational excellence. You'll set the tone, build a high-performing team, and create an environment where relationships come before transactions and service feels truly human.

Responsibilities

• Drive store success through smart execution and operational excellence.
• Full responsibility for store performance, including sales results, financial performance, merchandising, inventory, and staffing strategy.
• Hire, talent develop, and make key people decisions in partnership with Leadership and HR.
• Daily operations that deliver revenue, productivity, and customer experience goals.
• Create sales action plans that grow market impact and community presence.
• Analyze performance, identify trends, and implement operational improvements.
• Workforce planning, scheduling strategy, and labor management.
• Maintain independent judgment in store-level operational and employee relations decisions.
• Strategically partner with leadership, including performance reporting and business insights.
• Build a culture of accountability, engagement, and compliance with company policies and applicable laws.

Requirements

• A High School Diploma or equivalent.
• 3+ years of retail management experience, preferably in the wireless industry.
• A proven track record of successfully leading a store and delivering strong business results.
• Strong verbal and written communication skills to inspire a team and connect with guests.
• Solid business acumen with the ability to understand metrics, analyze performance, and drive results.
• Demonstrated ability to coach, train, and develop team members into top performers.
• The ability to motivate Sales Representatives to meet and exceed performance expectations.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items.

Qualifications

Highly motivated individuals who thrive in fast-paced environments and enjoy making a difference in their communities are encouraged to apply. We value diversity and inclusion and welcome applicants from all backgrounds.

Skills

• Leadership and management skills.
• Customer service orientation.
• Financial management and budgeting skills.
• Team building and coaching abilities.
• Problem-solving and decision-making skills.
• Microsoft Office proficiency.

Benefits

Consumer Cellular offers a comprehensive benefits package including:

• Competitive base pay with potential for shift differential, overtime, and bonus pay.
• Medical insurance (98% company-paid for full-time employee only coverage).
• Dental and Vision insurance (100% company-paid for full-time employee only coverage).
• 401(k) company match of 100% up to 6% of your pay.
• Discounted Consumer Cellular wireless phone plan for employees.
• Paid Time Off (PTO) available following a 30-day waiting period.
• Flexible Spending Accounts (FSA) for health care and dependent care expenses.
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid).
• Long-Term Disability insurance (100% company-paid).
• Employee Assistance Program (100% company-paid).
• Education reimbursement.
• Employee rewards program.

Pay & Benefits

The salary range for this role is $78,000 - $82,000 annually, plus a monthly bonus. Individual pay is based on skills, experience, and other relevant factors.

Contact Information

For additional questions about the selection process, contact the Consumer Cellular Talent Acquisition team at talentacquisition@consumercellular.com. For more information about Consumer Cellular, visit our website at ConsumerCellular.com.