Retail Store Manager - Cincinnati, OH

About the Role

At Consumer Cellular, we’re redefining retail! As a Store Manager, you won’t just run a store, you’ll lead it. You’ll set the tone, build a high-performing team, and create an environment where relationships come before transactions and service feels truly human. We’re expanding rapidly across the country, bringing personalized, in-person support to more communities than ever before. That growth creates real opportunity for leadership development, business ownership, and career advancement.

Responsibilities

• Driving store success through smart execution and operational excellence.
• Full responsibility for store performance, including sales results, financial performance, merchandising, inventory, and staffing strategy.
• Hiring, talent development, and key people decisions in partnership with Leadership and HR.
• Daily operations that deliver revenue, productivity, and customer experience goals.
• Sales action plans that grow market impact and community presence.
• Performance analysis, trend identification, and operational improvements.
• Workforce planning, scheduling strategy, and labor management.
• Independent judgment in store-level operational and employee relations decisions.
• Strategic partnership with leadership, including performance reporting and business insights.
• A culture of accountability, engagement, and compliance with company policies and applicable laws.

Requirements

• High School Diploma or equivalent required.
• 3+ years of retail management experience, preferably in the wireless industry.
• A proven track record of successfully leading a store and delivering strong business results.
• Flexibility to work weekends and travel as needed to support the business.
• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items.

Qualifications

• Strong verbal and written communication skills – ability to inspire a team and connect with guests.
• Solid business acumen with the ability to understand metrics, analyze performance, and drive results.
• Demonstrated ability to coach, train, and develop team members into top performers.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• The ability to motivate Sales Representatives to meet and exceed performance expectations.

Pay

The salary range for this role is $74,000-$78,000 annually, plus a monthly bonus. Minimum Salary: $71,400. Maximum Salary: $100,800. This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Benefits

• Competitive base pay with potential for shift differential, overtime, and bonus pay.
• Medical insurance (98% company-paid for full-time employee only coverage).
• Dental and Vision insurance (100% company-paid for full-time employee only coverage).
• 401(k) company match of 100% up to 6% of your pay.
• Discounted Consumer Cellular wireless phone plan for employees.
• Paid Time Off (PTO) available following a 30-day waiting period.
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year.
• Flexible Spending Accounts (FSA) for health care and dependent care expenses.
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid).
• Long-Term Disability insurance (100% company-paid).
• Employee Assistance Program (100% company-paid).
• Education reimbursement.
• Employee rewards program.

Schedule

This role leads a team for at least 40 hours a week (in-store), which provides the ability to spend the remainder of the week doing the things YOU love best!

Pre-employment Background Check and Drug Screen is required.

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service.