Retail Store Manager | Bethlehem NZ

About the Role

Take on the role of Store Manager at Petstock Bethlehem and lead a passionate team in delivering the world-class customer service we're known for. Play a key role in the success of the Petstock Group by fostering a positive culture, motivating your team, and driving exceptional customer experiences.

Responsibilities

• Lead by example, mentoring and inspiring your team daily
• Coach your team to achieve and develop their knowledge and skills
• Provide an exceptional customer experience consistently
• Foster a strong safety mindset and culture within your team
• Recruit, onboard, and induct high-calibre new team members
• Manage stock effectively, ensuring accuracy and adherence to stock integrity processes
• Stay updated on pet care, products, and services
• Create a fun, supportive in-store culture where your team loves coming to work
• Support local marketing opportunities and sponsorships

Qualifications

• Experience in a similar store leadership role
• Demonstrated drive to achieve and exceed sales targets
• Strong leadership skills with the ability to motivate and build a high-performing team
• Ability to prioritize and manage conflicting priorities
• Commitment to Work, Health & Safety practices
• Established business acumen
• Flexibility to adapt to changing work conditions
• Strong interpersonal skills with the ability to build relationships with customers and the team

Benefits

• Free access to mental health, financial & wellbeing support services through our Sonder service
• Opportunity to purchase up to 2 weeks of Additional Paid leave & 4 weeks of paid parental leave
• Health and wellness services at a great corporate discount
• Exclusive access to Workplace Banking

About Petstock

We’re built on family values, combined with a genuine passion for pets and people. We operate with heart, inclusivity, and inspiration for pets, people, and the planet. Our diversity makes us better, and we are committed to providing equal opportunities for all. We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.

At Petstock, we are passionate about supporting the communities we're part of. Where possible, we aim to hire candidates from the same geographic region (typically within an 80km radius) to strengthen community connections and support local economies.

Follow us on LinkedIn to keep up to date on life across our various brands. Learn more about our Petstock Foundation and the work we do to support People, Pets & Planet.