Retail Store Manager - Bass Pro Shops

Responsibilities

• Directly manage a team of 10-15 team members (scaling to 20-25+ during peak seasons and holidays)
• Talent plan to build a strong internal bench; maintain a pipeline of future leaders and create personalized succession paths for high-potential team members
• Rotate and assign Areas of Responsibility (AORs) based on business needs and individual strengths to drive accountability and professional growth
• Develop and execute individualized training plans; coach team members through timely, specific in-the-moment feedback and regular 1-on-1 conversations
• Conduct consistent check-ins to keep the team engaged, informed, and motivated; act as a genuine cheerleader for your people both on and off the floor
• Take responsibility for your own professional development and identify your role replacement in preparation for career progression
• Serve as the host of the party on the sales floor — constantly survey the room, ensuring every customer is acknowledged, welcomed, and feels at home
• Proactively address customer complaints and concerns with empathy and urgency, turning challenges into brand-defining moments
• Lead and participate in external brand events (e.g., rodeos, NASCAR, community activations) as a company ambassador
• Pilot new platforms and tools as the company scales; adapt quickly to evolving systems and relay updates to your team with clarity
• Collaborate with key partners to lead timely execution of store controls and operating standards while assuming accountability for the store's overall profitability

Qualifications

• 5+ years of retail store management experience; multi-unit management experience highly desired
• Exceptional leadership, selling, and customer service skills with a genuine passion for connecting with people
• Strong adaptability — able to flex quickly in a high-growth, fast-paced environment and model that flexibility for your team
• Experience managing payroll, building employee schedules, and forecasting business performance
• Background in hospitality industries (restaurants, hotels) considered a strong asset due to the emphasis on guest-first, radically hospitable service
• Proven record of hiring, developing, and retaining great talent; experienced in coaching, counseling, and conflict resolution
• Strong organizational skills and attention to detail; independent, proactive, and results-driven work ethic
• Utmost character, honesty, and transparency