Retail Store Manager
Whizz · Chicago, IL · 3 wk ago
On-siteCustomer Service$65k–$70k/yrFull-time
Key Responsibilities
- P&L & Strategic Growth: Drive overall store profitability by growing revenue, optimizing workflows, and implementing cost-reduction strategies through efficient resource usage.
- Team Leadership & Development: Build, train, and mentor the entire store team (CSRs and Mechanics). Foster a high-accountability culture of ownership and discipline to meet all operational and performance goals.
- Customer & Sales Excellence: Achieve subscription and accessory sales targets. Ensure an outstanding customer experience across all stages to minimize churn and manage complex escalations.
- Asset & ERP Accountability: Serve as the single point of responsibility for achieving 100% ERP accuracy for all store inventory. Conduct daily checks, resolve discrepancies, and lead loss prevention efforts.
- Operational Mastery: Own the full bike readiness cycle, from diagnostics and repair prioritization to final Quality Assurance (QA). Ensure timely completion of all repair workflows (RTC/RTF) and strict compliance with safety SOPs.
- Data & Insights: Analyze operational, sales, and inventory data to provide weekly KPI reports to leadership and recommend strategic improvements to product, pricing, and overall efficiency.
Requirements
- Minimum 3 years of managerial experience in retail, consumer services, or fast-paced operational environments
- Proven leadership and team development skills
- Strong business acumen with the ability to analyze performance metrics and implement strategic plans
- Excellent communication, problem-solving, and organizational skills
- Understanding of e-bike mechanics or related technical experience (preferred)
- Experience with ERP/CRM systems and reporting tools (preferred)
Benefits
- Training provided
- Paid time off
- 401(k) retirement plan
- Performance-based bonuses
- Opportunity to lead and shape the growth of a key store location
- Company E-Bike Program: Upon successful completion of the introductory period, eligibility to rent a Company e-bike for only $1/month
- Collaborative, innovative, and growth-oriented environment