Retail Store Manager

About the role

The Retail Store Manager is responsible for the overall success of the store by leading daily operations, developing high-performing teams, delivering exceptional customer service, and driving operational excellence. This hands-on leadership position requires an individual who enjoys working on the sales floor, coaching employees, solving problems, and creating an organized, customer-focused environment. The ideal candidate is a strong leader who thrives in a fast-paced retail environment and can balance people leadership with operational execution.

Responsibilities

• Leadership & Team Development

• Recruit, train, coach, and develop Team Leads and Team Members.
• Foster a positive, accountable, and customer-focused culture.
• Lead by example through visible leadership on the sales floor.
• Conduct regular coaching, performance evaluations, and employee development conversations.
• Recognize and motivate employees to achieve individual and store goals.

• Store Operations

• Oversee all daily store operations to ensure efficiency and consistency.
• Ensure the sales floor is fully stocked, organized, clean, and customer-ready.
• Monitor inventory flow and coordinate with warehouse operations to maintain merchandise availability.
• Execute weekly store resets and pricing changes.
• Ensure company policies, procedures, and operational standards are consistently followed.

• Customer Experience

• Deliver outstanding customer service by creating a welcoming shopping environment.
• Resolve customer concerns professionally and efficiently.
• Maintain high standards of cleanliness, organization, and safety throughout the store.
• Sure every customer receives a positive shopping experience.

• Financial & Administrative Responsibilities

• Create employee schedules that balance customer service needs with labor budgets.
• Approve timecards and submit payroll accurately and on time.
• Monitor sales performance and key operational metrics.
• Maintain accurate employee records and required reporting.
• Support company marketing initiatives and promotional events.

• Facility & Safety

• Maintain a safe and organized work environment.
• Identify maintenance needs and coordinate repairs.
• Ensure compliance with all company safety policies and loss prevention procedures.
• Conduct regular safety and operational inspections.

Qualifications

• 3+ years of retail management experience.
• Experience leading and developing teams.
• Strong leadership, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced retail environment.
• Experience with scheduling, payroll, labor management, and performance coaching.
• Proficiency with Microsoft Office and retail management software.
• Ability to lift up to 50 pounds and remain active throughout the workday.
• Availability to work evenings, weekends, and holidays as business needs require.

Preferred

• Big-box, discount retail, liquidation, warehouse retail, or high-volume retail experience.
• Experience managing inventory, merchandising, and operational execution.
• Multi-unit leadership experience is a plus.