Retail Store Manager

Are you ready to inspire a store team to deliver inspirational guest experiences and build the LEGO® brand? Join the LEGO® Brand Retail team as a Store Manager at Water Tower Place in Chicago, IL and ensure that the LEGO Brand, Vision, and Values are exemplified in all store operations and guest interactions.

About the role

You will empower the team around you to drive sales while providing a signature experience for every guest. Create an environment where creativity and imagination define the future of play and strive for outstanding results in both guest experience and sales performance.

• Demonstrate results orientation by meeting and exceeding Key Performance Indicators, overcoming obstacles and uncertainty, supervising business processes, maintaining impeccable merchandising and cleanliness standards, and enhancing efficiency and profit by maintaining sound operational practices.
• Be a role model for guest experience by ensuring the execution of our service model, striving to complete all monthly mystery shops, enhancing repeat business by creating NPS promoters, and inspiring and coaching sales associates to consistently deliver exceptional branded experiences.
• Lead your team to continued success by recruiting and developing a highly productive and collaborative team, communicating through active coaching and performance management, inspiring your team to deliver signature experiences, and ensuring continuous learning by providing continuous product knowledge and service training.
• Develop your team by ensuring they can articulate what a LEGO brand experience looks like, unlock their potential using the LEGO Core Proficiencies, and build your team bench for future growth by identifying and developing top candidates for promotion.
• Demonstrate collaboration by working effectively with your peers, partners, and others to drive big-picture business performance and create a positive, cooperative working environment.
• Deliver inspirational retail experiences built on LEGO Brand values.

The LEGO® Group is a family-owned, international business and collaboration shapes everything we do. As a Store Manager for LEGO Brand Retail, you are the face of our company. You and your team will determine our brand’s reputation with each guest interaction. We are looking for individuals who can motivate, energize, and inspire others to outstanding performance while cultivating a positive, team-oriented, safety-first environment. LEGO Brand Retail strives to foster relationships with our guests and team members that transcend generations and are as timeless as the products we sell.

Requirements

• Proven management experience in a retail environment.
• Experience with Point of Sale systems.
• Loss prevention and cash management.
• Recruitment, selection, and training.
• Scheduling and payroll management.
• Performance management and conflict resolution skills.
• Space management and visual merchandising expertise.
• Effective organizational, verbal, and written communication skills.
• Demonstrated computer proficiency.

Physical specifications:

• Constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours.
• May occasionally involve stooping, kneeling, crouching, and climbing ladders.
• Vision abilities include close vision, depth perception, and ability to adjust focus.
• Involves lifting at least 30 lbs.

Pay

The salary for this position has a range of $66,683.00 - $100,025.00 based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law.

Benefits

• Family Care Leave – Enhanced paid leave options for those important times.
• Insurances – Life and disability insurance which provides protection and peace of mind.
• Wellbeing – Access to the Headspace App and various wellbeing initiatives and programs.
• Colleague Discount – Generous colleague discount from day one.
• Bonus – Eligibility for bonus scheme when goals are reached.
• Your workplace – Hybrid work policy with an average of 3 days per week in the office.

The LEGO Group is highly committed to equal employment opportunity and equal pay, encouraging applicants from all backgrounds to apply. We support our employees in being there for the moments that matter in life and celebrate families of all kinds.