Retail Store Manager

About the role

Join the LEGO® Brand Retail team as a Store Manager at North Star Mall, San Antonio, Texas. Ensure that the LEGO Brand, Vision, and Values are exemplified in all store operations and guest interactions. Lead a team to drive sales and provide a signature experience for every guest.

Responsibilities

• Empower the team around you to drive sales while providing a signature experience for every guest.
• Demonstrate results orientation by meeting and exceeding Key Performance Indicators, overcoming obstacles and uncertainty, monitoring business processes, maintaining impeccable merchandising and cleanliness standards, and maximizing efficiency and profit by maintaining sound operational practices.
• Be a role model for guest experience by ensuring the execution of our service model, striving to complete all monthly mystery shops, maximizing repeat business by creating NPS promoters, inspiring and coaching sales associates to consistently deliver exceptional branded experiences.
• Lead your team to continued success by recruiting and developing a highly productive and collaborative team, communicating through active coaching and performance management, inspiring your team to deliver signature experiences, and ensuring continuous learning by providing continuous product knowledge and service training.
• Develop your team by ensuring they can articulate what a LEGO brand experience looks like, unlock their potential using the LEGO Core Competencies, and build your team bench for future growth by identifying and developing top candidates for promotion.
• Demonstrate collaboration by working effectively with your peers, partners and others to drive big-picture business performance and create a positive, cooperative working environment.

Requirements

• At least three years of management experience in a retail environment.
• Experience with the following Point of Sale systems.
• Loss prevention and cash management.
• Scheduling and payroll management.
• Performance management and conflict resolution skills.
• Space management and visual merchandising expertise.
• Effective organizational, verbal and written communication skills.

Qualifications

• Constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours.
• May occasionally involve stooping, kneeling, crouching, and climbing ladders.
• Vision abilities include close vision, depth perception, and ability to adjust focus.
• Involves lifting at least 30 lbs.

Skills

• Leadership and team management.
• Customer service and interpersonal skills.
• Strategic planning and decision-making.
• Financial management and budgeting.
• Merchandising and inventory management.
• Technology and digital marketing.

Benefits

The LEGO Group offers a comprehensive remuneration package, including a competitive salary range of $66,683.00 - $100,025.00 based on anticipated responsibilities, market benchmarks, and organizational constraints. Additional benefits include:

• Family Care Leave.
• Insurances.
• Wellbeing initiatives and programs.
• Colleague Discount.
• Bonus scheme.

Pay

$66,683.00 - $100,025.00 annually

Schedule

Full-time, regular role