Retail Store Manager

Opportunity Overview

POP MART is seeking a Store Manager to lead store performance, team development, and operational excellence as we continue expanding across the United States.

What You Will Achieve

• Own total store performance, including sales targets, KPIs, and profitability.
• Monitor and analyze business trends, product performance, and customer demand to drive commercial decisions.
• Execute product launches, merchandising strategies, and marketing initiatives to maximize sell-through.
• Maintain strong communication with Area Manager and cross-functional partners regarding store performance, risks, and opportunities.
• Maintain loss prevention standards and implement shrink-reduction strategies.
• Support RoboShop operations and coordination with business partners when applicable.
• Champion a customer-first culture utilizing Popmart's selling framework to consistently deliver brand appropriate service standards.
• Resolve customer issues in a timely and professional manner.
• Maintain store presentation standards aligned with POP MART brand storytelling.
• Lead, coach, and develop supervisors and associates to achieve performance goals.
• Own store talent planning and recruiting efforts, including building candidate pipelines, interviewing, hiring, and onboarding team members to ensure the store is staffed to support business needs and growth.
• Build a strong talent pipeline through coaching, development planning, and succession planning.
• Deliver consistent performance feedback and recognition.
• Ensure completion of onboarding, compliance training, and job-skills training.

What You Will Need

• 2–3+ years of retail leadership experience (Store Manager or equivalent leadership role preferred)
• Strong organizational, planning, and analytical skills.
• Ability to adapt quickly in a fast-paced environment and implement new operational standards.
• Strong communication and problem-solving skills.
• Comfort working in a dynamic, evolving retail environment.

Physical Requirements

• Ability to lift, carry, and move merchandise and supplies up to 50 lbs.
• Ability to stand and walk for extended periods (6–8 hours per shift)
• Ability to bend, kneel, reach, and safely climb ladders or step stools
• Ability to perform repetitive tasks such as unpacking boxes, tagging merchandise, and stocking shelves
• Manual dexterity to safely operate stockroom tools (e.g., box cutters)
• Ability to work in stockroom and receiving environments with varying temperatures
• Ability to multitask and move quickly in a fast-paced retail setting
• Availability to work flexible hours, including evenings, weekends, and holidays
• Up to 10% travel

What We Offer

• Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc.
• Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge
• Career development: we work with you to advance your career through short-term assignments, and new experiences, etc.

PAY RANGE DETAILS

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may vary for different regions of the U.S. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

Equal Employment Opportunity

POP MART is committed to providing a safe, inclusive, and respectful work environment. POP MART provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.