Retail Store Manager

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be.

Benefits

• Paid bi-weekly
• Health & Wellness Benefits
• 401k Plan with company match
• Flexible schedule (days, nights, weekends)
• Paid time off
• Tuition assistance
• Associate discounts
• Career pathing
• Development opportunities

Responsibilities

• People Leadership: Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. Builds an open-door culture by engaging and listening to associates. Leverages the Voice of Associate tool to listen to and respond to associate feedback. Accountable for accurate and appropriate staffing and scheduling. Facilitates the associate experience and supports associate development, including associate reviews, recognition, team activities, labor management, training, onboarding, mentoring, and succession planning. Delegates effectively and empowers others to succeed. Cascades information to associates and adjusts team priorities to meet goals. Ensures continued alignment and responds effectively to a changing environment. Addresses and administers associate complaints and grievances. Recognizes and celebrates associates driving overall engagement. Ensures all associate reviews are delivered on time.
• Overall Store Experience: Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy. Accountable for the pet parent experience and outcomes conducted over the telephone, in person, or online, and responding to general and escalated pet parent concerns. Builds a store environment focused on consistently delivering an exceptional, positive in-store experience. Evaluates operations and seeks opportunities to continuously improve processes and services. Collaborates with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events, including partnering with local adoption groups. Maintains store standards and leads a culture of empowerment by ensuring compliance with policies and procedures (P&Ps) and code of ethics. Conducts monthly Core and Services Walks to validate proper execution of policies and procedures. Prioritizes and ensures a safe environment for associates, pets, and pet parents. Ensures compliance with all inventory management tools to guarantee appropriate in-stock levels. Communicates business and financial objectives to other leaders within the store. Reviews in-store cameras to assess safety practices, associate behaviors, and assess risk, following up with coaching and accountability as needed. Takes immediate action and reports when a sick/injured pet is identified in the store; transports to the vet as needed. Shares responsibility for store opening and closing procedures to uphold our brand promise.
• Business Management: Delivers corporate strategy and profitability goals by executing the direction set by leadership. Analyzes, identifies root causes, and responds to a variety of reporting in all areas of the store. Communicates business results to leaders and associates, creating improvement plans where needed. Identifies and drives opportunities to grow the business, recognizes successes, and holds associates accountable for achieving store P&L expectations such as sales and shrink targets. Manages expenses such as labor and supplies and other relevant store metrics. Leverages home office partners and resources to submit and follow up on store-related work orders and purchase card allocation. Accountable for staffing the entire store, creating, maintaining, and posting schedules in scheduling software, including managing applicable system settings. Processes payroll weekly and manages labor within a budget. Executes daily, weekly, and monthly reporting and paperwork as required by the Company. Runs store-related errands to support store needs.

Requirements

• 4-6 years of retail leadership or experience in a customer-focused environment.
• Full-time availability required; flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Qualifications

Typically oversees the Experience Leader and Process Leader, up to six lead associates, and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.

Skills

• Essential physical demands include standing, walking, climbing a ladder, and using hands to handle, feel, hold, and write.
• Frequently required to reach with hands and arms, stoop, kneel, crouch, talk, and hear.
• Specific vision abilities required include depth perception.
• Must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds.
• While performing duties, occasionally exposed to moving mechanical parts, wet environments with pet hair, and moderate to high noise levels.
• Exposure to live animals and their handling is common.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exact rate of pay will be based on relevant experience level, training, skills or knowledge, and store location. This position is eligible for a quarterly incentive based on eligible earnings and store performance.