Retail Store Manager

About the role

Responsible for running day-to-day sales and operations while meeting excellent customer service standards.

• Manage Sales team by coaching, counseling, advising, supporting, and motivating to help meet sales objectives.
• Stay current on financial data, inventory, and other statistics.
• Ensure all products in the store are available for purchase and displayed appropriately.
• Oversee and manage payroll, recruiting, hiring, and training of store employees.
• Execute operational tasks related to institutional sales and rental services for all assigned accounts.
• Promote the Music & Arts lesson program and assist teachers.
• Demonstrate outstanding customer service to every customer.
• Perform additional duties as assigned.

About Music & Arts

Music & Arts embodies the world of creativity and music by encouraging teammates to find their own individual sound. We strive to create lifelong musicians and make a difference by enabling musicians and non-musicians alike to experience the happiness that comes from playing an instrument. We believe in putting customers first, engaging with respect and integrity, and fulfilling our mission with passion.

The first Music & Arts was located in a small house in Bethesda, MD, founded by Benjamin O'Brien in 1952. Originally offering printed music, music lessons, dance lessons, and art supplies, the business later focused solely on music. Since the 1990s, Music & Arts has expanded nationwide through organic growth and acquisitions. In 2005, it joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.

Requirements

• High School Diploma or Equivalent (minimum).
• 2 years of relevant work experience (minimum).
• 3-5 years retail experience (preferred).
• Musical experience and interest (preferred).

Benefits

• Gig leave for musicians: take time off to perform and return to your job.
• Robust benefits for full-time employees, including:
  • Medical, Dental, and Vision coverage.
  • 401K with company match.
  • Mental health support.
  • Paid sick, holiday, and vacation time.
  • Employee discount program.
  • Tuition reimbursement options.

Pay

Pay range: $19.00 - $22.00 per hour plus bonus, depending on location, background, and experience.