Retail Store Manager

About the role

Store Managers are expected to spend the vast majority of their time on managerial work, including leading and managing a team, holding the team accountable to deliver a great customer experience while achieving the desired results, ensuring the store and team is ready to deliver the Customer Brand Promises, and planning and communicating store workload activities and KPI's to ensure proper execution by your team within budget.

Responsibilities

• Lead and manage all aspects of the store, including adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
• Deliver sales plan/profit plan and other KPIs in conjunction with our annual performance objectives; manage the store team to achieve their role KPIs
• Lead the execution of our customer brand promises
• Implement and lead the shrink and safety programs to deliver goals
• Use the company tools to set, prioritize and communicate goals and provide overall management to team members and customers
• Staff the store with qualified Team Members: Hire, train, observe and coach the team to achieve results; lead the performance management process, and if necessary, disciplinary process; identify talent and develop Team Members for advancement; utilize the leadership competencies for continued self-development
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
• Serve as Manager on Duty (MOD)
• Maintain Operational understanding of all store departments; cross trained, and ensures all Managers are cross trained in Custom Framing selling and production

Requirements

Minimum type of experience the job requires: Retail management leadership experience

Physical Requirements

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching and stretching
• Some lifting of heavy items and accessing high shelves by ladder or similar equipment

Other Duties As Assigned

Pay

Total Base Pay Range For This Position: $60,700.00 - $81,000.00

Benefits

This position may be eligible for additional compensation, including a bonus based on performance. At The Michaels Companies Inc., we offer a range of benefits to support team members and their families, including:

• A 401(k) with employer match
• An Employee Assistance Program
• Medical, dental, and vision coverage
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Variety of voluntary insurance options

All team members enjoy everyday perks such as employee discounts and access to partner discount programs.

Equal Opportunity Employer

We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations.