Retail Store Manager

Where passion meets premium – join our retail team!

About Le Creuset

At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, we’ve brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life. We’re not just creating cookware; we’re creating moments that last a lifetime. If you’re inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we’d love to welcome you into our story.

About the role

Keeping a Le Creuset store thriving requires a diverse set of skills, and as our Store Manager, you are a master of them all. You play an integral role in the store’s success as the liaison between the customer and the company. You work well with all departments, your team is committed to excellence and delivering a joyful customer experience, and you can seamlessly balance a wide array of responsibilities. Our Store Managers are nimble and can multitask like a pro, leading the team in a dynamic environment. You embody hospitality, charm, and professionalism.

Responsibilities

• Drive Sales and Profitability: Lead the store to achieve sales targets and deliver exceptional financial performance.
• Team Leadership and Development: Recruit, train, and motivate a high-performing team while fostering a positive work environment.
• Customer Experience Excellence: Ensure every customer receives outstanding service and a premium brand experience.
• Operational Oversight: Manage daily store operations, including inventory, visual merchandising, and compliance with company standards.
• Business Planning and Reporting: Analyze performance metrics, implement strategies for growth, and communicate results to leadership.

Requirements

• Management experience in a retail or hospitality service environment.
• Proficiency with technology tools (Microsoft Excel, Word, Outlook, POS systems, and handheld/laptop devices).
• Flexibility to work non-traditional hours (days, nights, weekends, holidays).
• Physical ability to walk the sales floor for extended periods, climb ladders, and lift/carry up to 25 pounds.

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(k) Matching
• Employee Discount
• Paid Time Off
• Life Insurance

Location: Norfolk, VA | Employment Type: Full-time, onsite