Retail Store Manager

About the role

This store is scheduled to open September 2026. The ideal candidate will have a passion for Kendra Scott and its values of Family, Fashion, and Philanthropy, and will have led functional teams in a retail management role previously.

Responsibilities

• Customer Focused: Strive to create a customer-centric environment through a "customer is our boss" mentality. Teach the WOW Service Principles to build strong guest connections with a goal of making a difference in every customer's day.
• Drive Results: Be an expert at driving sales by maximizing overall store productivity and building guest loyalty through WOW experiences. Create, manage, and own your store's business plan.
• Build Networks: Obsessed about recruiting, hiring, and retaining a high-performing team. Increase brand awareness by building strong relationships. Acquire new customers through traffic-driving efforts that increase the brand's impact.
• Believe in Developing Talent: Advocate for your team's growth and development. Explain, teach, and inspire daily. Focus on building skill and capability of those you lead to increase internal opportunities, retention, and organizational advancement. Cultivate people and watch them flourish into their best selves!
• Instill Trust: Be a person of your word. Gain the confidence and trust of others through honesty and authenticity. Demonstrate integrity when making decisions, ensure audit and shrink results meet Asset Protection Standards, follow Kendra Scott policies and procedures, and do the right thing - always.
• Communicate Effectively: Believe good communication results in mutual understanding, harmony, and action. Articulate a clear and compelling message and provide consistent feedback through in-the-moment coaching, touchbases, development plans, and performance reviews. Actively listen to learn and encourage open expression of diverse opinions and ideas to energize others to work together effectively.
• Nimble: Find ways to thrive no matter what area of the business you are supporting. Draw on experiences and apply those learnings to a variety of situations. Be curious and flexible. Learn from the past, and do not shy away from trying new things.
• Collaborate: Champion a culture of teamwork by bringing people together to leverage their skills, talents, and knowledge to achieve a common purpose. Prioritize building partnerships through idea sharing, valuing other's interests, and celebrating contributions to create mutual accountability, trust, and commitment.
• Action-Oriented: Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Analyze reporting and daily sales trends to make real-time, innovative business decisions to achieve store financial goals.
• Display Courage: Know that leadership is a courageous act that requires overcoming fear to do the right thing. Be comfortable with tough situations, and find ways to champion ideas, positions, and others. Care personally about people, and challenge them directly to achieve greatness!
• Ensure Accountability: Take responsibility and have a "do what I say I'm going to do" mentality. Be answerable for your own actions and the actions of those you lead. Because of this, you instill confidence and earn the respect and buy-in of others. Your ownership over decisions and actions fosters commitment, feedback, and problem-solving.
• Make Good Decisions: Rely on a mixture of analysis, wisdom, experience, and judgment to guide you. Know good decisions are reached through a balance of speed and quality. Even when information is incomplete, know when to move ahead and act!

Requirements

• Must be over the age of 18
• Ability to lift and move at least 50 lbs
• Ability to bend, squat, twist, and reach
• Ability to stand and/or walk for at least 6 hours per shift
• Flexible availability - available to work when guests shop!
• Strong connections with local media, non-profit organizations, and other key partners to drive traffic and brand awareness
• Preferred: Flexible availability to relocate long-term to pursue career growth opportunities

Qualifications

• Bachelor’s degree or equivalent work experience
• Passion for Kendra Scott and its values of Family, Fashion, and Philanthropy
• Previous experience leading functional teams in a retail management role
• Excellent communication and conflict management skills
• Analytical skills and business acumen
• Attention to detail and strong priority-setting and time management skills
• Leadership and development skills

Skills

• Customer service and relationship-building
• Team management and development
• Business planning and execution
• Communication and collaboration
• Decision-making and problem-solving

Benefits

Not specified

Pay

Not specified

Schedule

Not specified

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company.