Retail Store Manager

About the role

The full-time Store Leader at Watters Creek is the CEO of their store. They are responsible for creating a customer-centric environment, driving sales, building networks, developing talent, instilling trust, communicating effectively, being nimble, collaborating, and making good decisions.

Responsibilities

• Customer Focused: Strive to create a customer-centric environment through a "customer is our boss" mentality. Teach the WOW Service Principles to build strong guest connections with a goal of making a difference in every customer's day.
• Drive Results: Maximize overall store productivity, build guest loyalty through WOW experiences, and create, manage, and own your store's business plan.
• Build Networks: Recruit, hire, and retain a high-performing team, increase brand awareness, drive traffic, and grow business growth and philanthropic goals.
• Believe in Developing Talent: Advocate for team growth and development, explain, teach, and inspire daily, focusing on building skill and capability to increase internal opportunities, retention, and organizational advancement.
• Instill Trust: Be a person of your word, gain the confidence and trust of others through honesty and authenticity, ensure audit and shrink results meet Asset Protection Standards, follow Kendra Scott policies and procedures, and do the right thing - always.
• Communicate Effectively: Articulate a clear and compelling message, provide consistent feedback through in the moment coaching, touchbases, development plans, and performance reviews, actively listen to learn, and encourage open expression of diverse opinions and ideas to energize others to work together effectively.
• Nimble: Find ways to thrive no matter what area of the business you are supporting, draw on experiences and apply those learnings to a variety of situations, be curious and flexible, learn from the past, and do not shy away from trying new things.
• Collaborate: Champion a culture of teamwork by bringing people together to leverage their skills, talents, and knowledge to achieve a common purpose, share ideas, value other's interests, celebrate contributions, and create mutual accountability, trust, and commitment.
• Action-Oriented: Analyze reporting and daily sales trends to make real-time, innovative business decisions to achieve store financial goals, take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Display Courage: Overcome fear to do the right thing, find ways to champion ideas, positions, and others, care personally about people, and challenge them directly to achieve greatness.
• Ensure Accountability: Take responsibility and have a "do what I say I'm going to do" mentality, be answerable for your own actions and the actions of those you lead, foster commitment, feedback, and problem solving.
• Make Good Decisions: Reach good decisions through a balance of speed and quality, rely on a mixture of analysis, wisdom, experience, and judgment, even when information is incomplete, know when to move ahead and act!

Requirements

• Must be over the age of 18
• Ability to lift and move at least 50 lbs
• Ability to bend, squat, twist and reach
• Ability to stand and/or walk for at least 6 hours per shift
• Flexible availability - available to work when the guest shops
• Strong connections with local media, non-profit organizations and other key partners to drive traffic and brand awareness
• Preferred: Flexible availability - available to work when the guest shops

Qualifications

• Bachelor’s degree or equivalent work experience
• A passion for Kendra Scott and what the brand represents, Family, Fashion, and Philanthropy
• Previous experience leading functional teams in a retail management role
• Excellent communication and conflict management skills
• Business acumen is a part of your everyday language and analyze reporting to drive sales

Skills

• Customer service principles
• Team building and development
• Conflict resolution
• Financial analysis
• Communication and collaboration
• Decision-making

Benefits

Not specified

Pay

Not specified

Schedule

Not specified

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company.