Retail Store Manager
About the role
The full-time Store Leader at Kendra Scott is the CEO of their store. They are entrepreneurial-minded business owners who deliver WOW customer experiences and share the brand's purpose within the community. The ideal candidate will have a passion for Kendra Scott and its mission, Family, Fashion, and Philanthropy.
Responsibilities
Customer Focused: Strive to create a customer-centric environment through a "customer is our boss" mentality. Teach and implement the WOW Service Principles to build strong guest connections with a goal of making a difference in every customer's day.
Drive Results: Be an expert at driving sales by maximizing overall store productivity and building guest loyalty through WOW experiences. Create, manage, and own your store's business plan.
Build Networks: Recruit, hire, and retain a high-performing team. Increase brand awareness by building strong relationships. Acquire new customers through traffic-driving efforts that increase the brand's impact.
Believe in Developing Talent: Advocate for your team's growth and development. Explain, teach, and inspire daily. Focus on building skill and capability of those you lead to increase internal opportunities, retention, and organizational advancement.
Instill Trust: Be a person of your word. Gain the confidence and trust of others through honesty and authenticity. Demonstrate integrity when making decisions, ensure audit and shrink results meet Asset Protection Standards, follow Kendra Scott policies and procedures, and do the right thing - always.
Communicate Effectively: Believe good communication results in mutual understanding, harmony, and action. Articulate a clear and compelling message and provide consistent feedback through in-the-moment coaching, touchbases, development plans, and performance reviews. Actively listen to learn and encourage open expression of diverse opinions and ideas to energize others to work together effectively.
Nimble: Find ways to thrive no matter what area of the business you are supporting. Draw on experiences and apply those learnings to a variety of situations. Be curious and flexible. Learn from the past, and do not shy away from trying new things.
Collaborate: Champion a culture of teamwork by bringing people together to leverage their skills, talents, and knowledge to achieve a common purpose. Prioritize building partnerships through idea sharing, valuing other's interests, and celebrating contributions to create mutual accountability, trust, and commitment.
Action-Oriented: Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Analyze reporting and daily sales trends to make real-time, innovative business decisions to achieve store financial goals.
Display Courage: Know that leadership is a courageous act that requires overcoming fear to do the right thing. Be comfortable with tough situations, find ways to champion ideas, positions, and others. Care personally about people, and challenge them directly to achieve greatness!
Ensure Accountability: Take responsibility and have a "do what I say I'm going to do" mentality. Be answerable for your own actions and the actions of those you lead. Because of this, you instill confidence and earn the respect and buy-in of others. Ownership over decisions and actions fosters commitment, feedback, and problem-solving.
Make Good Decisions: Rely on a mixture of analysis, wisdom, experience, and judgment to guide you. Know good decisions are reached through a balance of speed and quality. Even when information is incomplete, you know when to move ahead and act!
Requirements
Must be over the age of 18
Ability to lift and move at least 50 lbs
Ability to bend, squat, twist, and reach
Ability to stand and/or walk for at least 6 hours per shift
Flexible availability - available to work when guests shop
Strong connections with local media, non-profit organizations, and other key partners to drive traffic and brand awareness
Flexible to relocate long-term to pursue career growth opportunities
Qualifications
Bachelor’s degree or equivalent work experience
A passion for Kendra Scott and what the brand represents, Family, Fashion, and Philanthropy
Experience leading functional teams in a retail management role
Excellent communication and conflict management skills
Analyze reporting to drive sales
Skills
Excellent communication and conflict management skills
Analyzing reporting to drive sales
Leading and developing teams
Building networks and acquiring new customers
Developing talent and instilling trust
Collaborating and being action-oriented
Making good decisions
Benefits
Not specified
Pay
Not specified
Schedule
Not specified