Retail Store Manager

About the role

This position is responsible for overseeing the daily operations of a retail store, ensuring it runs efficiently and delivers an exceptional customer experience. Key duties include managing store staff, including hiring, training, and scheduling, as well as setting sales goals and ensuring they are met. The role also involves maintaining inventory levels, managing budgets, handling customer inquiries and complaints, and ensuring compliance with company policies and procedures.

Responsibilities

• Ensure efficient and effective daily operation of retail store departments and services
• Responsible for achieving financial and performance results based on internal metrics
• Scheduling staff to cover days and hours of operation while meeting payroll to sales targets by monitoring service demands against resource availability
• Maintain the highest quality counter-sales staff to ensure the best customer service possible
• Support development and retention of a strong, satisfied customer base
• Help to maximize the sales potential from all assigned areas as well as the total branch
• Assist in effective control of inventory from receipt to sale
• Affirm the ability to provide a product mix within the store that appeals to customer demands/needs and stimulates a desire to purchase
• Affirm a safe working environment and attitude on the parts of all employees in areas of responsibility
• Affirm assistance to management and staff in achieving overall branch objectives
• Affirm assistance in maintaining high levels of customer service at all times
• Affirm support of the organization's mission, vision, and values at all times

Qualifications

• 1 - 2 years' experience in the lumber & building supplies industry (retail experience is a plus)
• Strong people management and team building skills
• Ability to effectively communicate with customers and co-workers
• Ability to motivate team members in order to increase productivity
• Knowledge of current employee labor law (meals & breaks)
• Experience in retail environment, merchandising, inventory control, material handling and delivery
• Well organized, able to multi-task and prioritize
• Must take and pass drug test and consent to a background check