Retail Store Manager

Key Responsibilities

• Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production
• Coordinates with Retail District Manager to develop and implement strategic plans to help drive donations
• Maintains product levels daily to achieve bottom line sales budget against targets
• Manages payroll costs and operating costs to budget
• Delivers excellent customer service to donors and customers
• Maintains store locations to reflect the Goodwill brand appropriately
• Promotes Goodwill mission through partnerships with community businesses and organizations
• Maintains regular and consistent in-person attendance
• Serves as a Goodwill ambassador to the community
• Trains and develops Team Members
• Processes, prices, and displays product per company standards
• Allocates donations, Team Members, and leadership to maximize area performance
• Ensures Team Members operate per company standards and procedures
• Manages performance of Retail Store Associates
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation

Qualifications

• High School Diploma or equivalent
• Two years’ work experience in Retail Management, preferably thrift
• One-year customer service experience
• Proficient in Microsoft Office Suite
• Valid drivers’ license and clean MVRA
• Ability to pass a background check and drug screen, where applicable for position
• Ability to speak and read English proficiently