Retail Store Manager

Job Functions

• Manage and operate all aspects of the retail store, including merchandise acquisition, display, and sale.
• Achieve and maintain adequate inventory levels.
• Perform administrative and clerical duties related to store operations.
• Create and submit accurate sales reports and retail information on time.
• Oversee all personnel, clients, and volunteers assigned to the retail store.
• Train, conduct performance evaluations, and manage recruitment, interviews, and hiring of store retail staff.
• Handle personnel issues, document them appropriately, and assist with terminations when necessary.
• Enforce store procedures and GIWM policies.
• Maintain grounds and buildings, report maintenance needs, and recommend replacements.
• Ensure security and loss prevention measures are in place.
• Comply with OSHA/MIOSHA and GIWM safety regulations.
• Perform job functions of a Lead Cashier and retail Associate, as required.

EDUCATION

• A high school diploma or equivalent is required.

Experience

• A minimum of three (3) years of experience in retail operations is required.
• Supervisory experience is required.

Physical Requirements

• Medium work, occasionally exerting up to 50 pounds of force and/or up to 25 pounds of lifting, frequent lifting up to 10 pounds, carrying, pushing, pulling, bending, climbing, reaching, handling, hearing, talking, seeing, and repetitive movement.

Work Conditions

• Inside generally 100%, but may include outside work on occasion.
• Moderate emotional effort.
• The work environment is occasionally hectic with occasional high stress.
• Short deadlines may require some overtime.
• Weekends and holidays are required.
• Available and on-call for emergency situations at stores.
• Use of personal vehicle for agency business, as needed.
• Some travel is required for off-site meetings and coverage at other stores.

CORE COMPETENCIES

• Maintain good public relations and positively promote the agency and retail store image.
• Proficient in the use of computers and Microsoft Office suite.
• Maintain accurate records and reports pertinent to retail store operation.
• Accurately handle accounting and bookkeeping.
• Handle customer complaints in a courteous and responsible manner.
• Provide positive internal and external customer relations and easily interact with individuals referred for training.
• Follow Kaizen principles and adhere to the 5S Checklist, procedures, signage, and layout.
• Maintain a good driving record, valid insurance, valid driver's license.
• Maintain a valid powered industrial truck license, when required.

Supervision Received

• Works under the direct supervision of the Retail District Manager.

Supervision Exercised

• Supervise all staff, clients, and volunteers assigned to the retail store.