Retail Store Manager

About the Role

As a Store Manager at Curaleaf, you will lead the store’s financial success and operational excellence while aligning your team with Curaleaf’s mission, vision, and values. You’ll manage all aspects of store performance, including profitability, business trends, and financial management. Additionally, you’ll attract, onboard, and develop top talent, foster a culture of continuous growth, and act as a brand ambassador by educating customers about Curaleaf’s products. Your leadership will inspire your team to exceed sales goals, deliver exceptional customer service, and support the overall growth of the business.

Responsibilities

• Empower your team to deliver exceptional customer experiences while driving sales and exceeding key performance indicators (KPIs).
• Attract, hire, and retain a diverse team of top talent by setting clear goals and expectations.
• Train, mentor, and develop your team, leveraging individual strengths and fostering growth opportunities.
• Accurately forecast payroll to optimize productivity, ensuring the team achieves sales and payroll targets while managing operational workloads efficiently.
• Oversee P&L, strategically driving revenue growth and improving store efficiency.
• Identify underperforming areas and implement solutions using company programs and tools.
• Stay ahead of business trends and share insights with senior leadership to refine strategies and improve results.
• Ensure operational excellence by delegating tasks effectively, maintaining clear brand messaging, and upholding company standards.
• Create a sense of urgency and accountability within the team, adapting quickly to shifts in the retail landscape.
• Protect company assets by ensuring compliance with safety protocols, inventory control, and loss prevention procedures, adhering to local, state, and federal regulations.
• Analyze trends and manage stock levels to avoid shortages or overstock, ensuring efficient inventory management.
• Perform other duties as assigned.

Requirements

• 3+ years of retail leadership experience, preferably in a fast-paced, high-volume environment.
• Proven ability to drive sales and consistently exceed performance goals.
• Experience building and leading high-performing teams with a focus on talent development, mentorship, and succession planning.
• Strong communication skills and ability to collaborate effectively across all levels of the organization.
• Exceptional customer service skills with a solutions-oriented mindset.
• Open to giving and receiving feedback, and skilled at managing change and fostering adaptability.
• Demonstrated success in overseeing store operations, including visual merchandising, financial management, and loss prevention.
• Flexibility to work nights, weekends, and holidays as needed.
• Commitment to maintaining compliance with state regulations.

Qualifications

• Supervisory responsibilities include directly supervising team members, making critical decisions regarding hiring, termination, performance evaluations, and professional development.
• Ability to build a high-performing team that consistently meets and exceeds business goals.

Skills

• Previous experience in the cannabis industry is a plus.

Physical Requirements

• Regularly required to stand, walk, talk or hear, stoop, kneel, crouch or crawl, use hands and fingers to feel, reach with hands and arms, and lift up to 25 pounds.
• Occasionally required to climb, balance, and lift up to 50 pounds.
• Close vision (clear vision at 20 inches or less) is required.

Work Environment

This job operates in a professional retail environment. This role routinely uses standard office equipment such as computers, POS systems, phones, photocopiers, and filing cabinets. Potential exposure to dust, pollen, and plant pathogens; requires working in confined spaces, high stress tolerance, adaptability, and flexibility in an ever-changing environment.

Pay

$60,000—$66,500 USD

Benefits

• Career Growth Opportunities
• Competitive Pay and Benefits
• Generous PTO and Parental Leave
• 401(K) Retirement Plan
• Life/Disability Insurance
• Community Involvement
• Referral Bonuses and Product Discounts

Benefits vary by state, role type, and eligibility.

Schedule

Full-time with open availability on weekdays, evenings, weekends, holidays, and occasional overnights.

Travel Requirements

10% - 25% travel required.