Retail Store Manager

Overview

Barnes & Noble College is seeking a customer-focused, sales-driven, leader to work as a Retail Store Manager in our Oklahoma State University Oklahoma City ("OSU-OKC") campus bookstore!

Responsibilities

• Build and maintain positive relationships with the campus community and your Corporate Office partners to create the finest and most profitable bookstore for the school campus community we serve.
• Lead the store in the daily operation of our retail store.
• Supervise employees and departments, work directly with employees, customers, and faculty, and deliver measurable results for the store and for your school.
• Execute developed business strategies and identify opportunities to drive sales, increase customer satisfaction, and expand store traffic.
• Ensure high levels of customer satisfaction and sales through effective scheduling, talent acquisition, training, and development of store team members.
• Identify creative solutions, learn independently, embrace change, and act as a change agent.
• Analyze sales figures, interpret trends, and forecast future sales to manage all controllable costs and keep operations profitable.
• Ensure standards for quality, customer service, and health and safety are met by providing a safe and clean store environment and implementing loss prevention measures.

Qualifications

• 5+ years’ supervisory experience in a retail setting preferred or a graduate of the Best Seller Program.
• Bachelor's in Business Administration or relevant field preferred.
• Leadership experience to direct and develop a workforce of managers and sales associates.
• Strong interpersonal, communication, and problem-solving skills to manage campus relationships and corporate initiatives while achieving customer sales and service goals.
• Familiarity with financial and customer service principles.
• Basic reading, writing, and accounting skills required.
• Excellent customer service and communication skills needed.
• Ability to work a flexible schedule including evenings, weekends, and holidays.